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सफलता की कहानी / Success Story #3164183

NCH Docket No.: 3164183 Dated: 2021-12-16 Sector: Electronics Products
Problem Reported: Consumer had purchased a branded 43" Full HD Smart LED TV in the third week of April 2021, ₹ 36169.56/- online. The TV was in warranty, and within 7 months, it had some display related issues so the consumer contacted the company customer care and raised a grievance. The company technician came and told him that as the TV display was not repairable, the complete TV unit would be replaced with a brand new TV. However, even after 3 weeks, he had not received the replacement. Whenever the consumer enquired, he was informed that as there was a stock issue at the warehouse, it was not done, and would be dispatched that day itself. The company was making false promises, and when he did not get a proper response, he approached National Consumer Helpline.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Full Unit Replacement Given to Customer.”
Consumer Remark in INGRAM: Excellent. Thank you for reaching out, company and been able to resolve my issue with utmost satisfaction. This helpline is indeed a life savior for customers who has issues with consumer products and thank you for all the great support!
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