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| NCH Docket No.: | 3164183 | Dated: | 2021-12-16 | Sector: | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a branded 43" Full HD Smart LED TV in the third week of April 2021, ₹ 36169.56/- online. The TV was in warranty, and within 7 months, it had some display related issues so the consumer contacted the company customer care and raised a grievance. The company technician came and told him that as the TV display was not repairable, the complete TV unit would be replaced with a brand new TV. However, even after 3 weeks, he had not received the replacement. Whenever the consumer enquired, he was informed that as there was a stock issue at the warehouse, it was not done, and would be dispatched that day itself. The company was making false promises, and when he did not get a proper response, he approached National Consumer Helpline. | ||||
| Escalation by NCH: | As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Full Unit Replacement Given to Customer.” | ||||
| Consumer Remark in INGRAM: | Excellent. Thank you for reaching out, company and been able to resolve my issue with utmost satisfaction. This helpline is indeed a life savior for customers who has issues with consumer products and thank you for all the great support! | ||||
An Act to provide for better protection of the interests of consumers and for that purpose to make provision...
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