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सफलता की कहानी / Success Story #3200699

NCH Docket No.: 3200699 Dated: 2022-01-04 Sector: Consumer Durables
Problem Reported: Consumer had purchased a high end branded four burners Gas Stove for ₹ 29,000/-. Within a month of usage, in July 2021, issues such as the flame rose too high while working and ignited automatically started occurring, so he registered a grievance, and since then he had sent multiple complaints for a permanent solution but the grievance had not been completely resolved yet.
Escalation by NCH: As company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company, and the response received was that “Dealer has given the replacement of product to customer.”
Consumer Remark in INGRAM: Excellent. Excellent service on behalf of the Government of India. If not for this facility, I would have been stuck with a faulty product with no redressal. It's also a lesson to companies that they can't consumers for granted any longer. Thanks a lot.
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