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सफलता की कहानी / Success Story #3197594

NCH Docket No.: 3197594 Dated: 2022-01-03 Sector: E Commerce (online travel)
Problem Reported: Consumer had booked a flight ticket from the online travel portal in early December 2021 and had paid ₹ 13082/-. The ticket got cancelled from the company's side, and consumer was told that the deducted amount would be credited within 7-10 working days. After 10 working days, they asked him to wait for 5-7 more working days. Even after this period, whenever consumer enquired, the company officials kept repeating the same - to wait for 5-7 more days. He sent e-mails to them many times, but had not received any proper response. The company was sending automated replies only.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal that “the flight got cancelled due to the hike in the fare and we have processed the full refund to the same form of payment and the same has been informed to the customer as well and a separate email has been sent to the consumer with a screenshot of the refund details”.
Consumer Remark in INGRAM: Excellent. Thank you so much for the service. It was quick, reliable and very helpful. My grievance got resolved. All thanks to your team.
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