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सफलता की कहानी / Success Story #3214096


NCH Docket No.: 3214096 Dated: 2022-01-11 Sector: Electronics Products
Problem Reported: Consumer had bought a branded printer in mid- April 2021, paid ₹8000/- but after a few months it ran in to an issue whereby the paper did not load. He sent out an email to the company and also had a chat with what’s app support, they did take accountability of issue but did not even bother to follow up.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Service done, issue resolved, case closed.
Consumer Remark in INGRAM: Excellent. Thank you NCH team
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The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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