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NCH Docket No.: | 3217776 | Dated: | 2022-01-12 | Sector: | E- Commerce (Online Shopping) |
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Problem Reported: | Consumer had purchased some items in early December 2021 from an online fashion portal and paid ₹ 3368/-, he did not receive the products. He raised his grievance to the fashion portal which kept asking him for order details but did not solve the grievance yet. | ||||
Escalation by NCH: | As the online fashion portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘refund initiated for Rs.3368 on xxxxxx transaction id xxxxxx’ | ||||
Consumer Remark in INGRAM: | Excellent. Issue resolved! Got a refund of Rs.3368 from the company |
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