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सफलता की कहानी / Success Story #3217652

NCH Docket No.: 3217652 Dated: 2022-01-12 Sector: Travel & Tourism
Problem Reported: Consumer had booked one room in a hotel for one day more than a month earlier to the date of stay and paid the amount of ₹4000/-. As per the e-mail received by the consumer, there were no cancellation charges to be paid, in case a cancellation is done. Due to COVID 19, this booking was cancelled in mid- April 2021, and even after several requests made for the refund, the hotel had not refunded him the amount.
Escalation by NCH: As the hotel is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company and the response from the company stated that ‘We have already refunded the amount to the client’.
Consumer Remark in INGRAM: Excellent. Excellent work done. No issue arises.
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