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| NCH Docket No.: | 1954557 | Dated: | 2020-03-13 | Sector: | Broadband & Internet |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had applied for a broadband connection and had paid the registration amount of ₹2,655 from an online mode to the company. The company’s executive informed that the connection would be provided the next day, but they failed to do so. On registering the grievance with the company, they did not respond to his calls, so he decided to cancel the connection and requested them to refund the amount. As per company norms, the refund would be issued by cheque and would take 45 days. Since, then he had been following up with the company to process the refund in his bank account, as he had made the payment online. But they refused stating that the cheque would be issued after a confirmation call from the backend team that there are no dues pending from his end. However, the connection was neither installed at his premises nor were they processing the refund of the amount paid. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal itself stating that “Refund cheque handed over to customer.” | ||||
| Consumer Remark in INGRAM: | Good. Thank you very much. Keep up the good work. | ||||
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