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सफलता की कहानी / Success Story #3281681

NCH Docket No.: 3281681 Dated: 2022-02-11 Sector: Automobiles
Problem Reported: Consumer had a branded a motorcycle. A part of his bike got damaged and the authorized service center has refused to get it replaced under warranty. Consumer contacted the company also but did not get any satisfactorily response. Hence, consumer requested NCH in resolving the issue
Escalation by NCH: As the automobile company is a convergence partner of the National Consumer Helpline, the company responded on the NCH portal that as per our discussion, the part has been replaced and the issue is resolved as well. If you face any issue in future, we request you to write back to us.”
Consumer Remark in INGRAM: Excellent! Excellent service, I don't have suggestion because all seems very well managed, after struggling a lot I made only one call in the toll free no. And then the problem is resolved very smoothly. THANKS A LOT
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