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NCH Docket No.: | 3370830 | Dated: | 2022-03-22 | Sector: | E-commerce |
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Problem Reported: | Consumer had ordered a branded ceiling fan from an online shopping website and had paid ₹ 3,340. . The ceiling fan delivered to him was of a different model. He had complained to company many times but they were not responding. | ||||
Escalation by NCH: | As the online shopping portal is a convergence partner of the National Consumer Helpline, the responded on NCH Portal that ‘We’d like to let you know that the seller has confirmed that the refund of ₹3340/- has been completed on xxxxxx and should be reflecting in your account xxxxxx. Payment reference number: xxxxxxxxx | ||||
Consumer Remark in INGRAM: | Excellent! Excellent service by NCH |
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