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सफलता की कहानी / Success Story #3370830


NCH Docket No.: 3370830 Dated: 2022-03-22 Sector: E-commerce
Problem Reported: Consumer had ordered a branded ceiling fan from an online shopping website and had paid ₹ 3,340. . The ceiling fan delivered to him was of a different model. He had complained to company many times but they were not responding.
Escalation by NCH: As the online shopping portal is a convergence partner of the National Consumer Helpline, the responded on NCH Portal that ‘We’d like to let you know that the seller has confirmed that the refund of ₹3340/- has been completed on xxxxxx and should be reflecting in your account xxxxxx. Payment reference number: xxxxxxxxx
Consumer Remark in INGRAM: Excellent! Excellent service by NCH
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The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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