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सफलता की कहानी / Success Story #1952789

NCH Docket No.: 1952789 Dated: 2020-03-12 Sector: NBFC (Housing Fin.)
Problem Reported: Consumer had applied online for a housing loan and had paid ₹5,000 as the registration amount. He was given the File number. Then, the company representatives followed up with him continuously for at least 3 weeks to upload the required documents on their website. Later, they rejected his application without any reason and were also not refunding the ₹5000 which he had paid as registration amount to them.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal that “As a very rare exception, we will refund in full, the fee paid by customer within 7-10 days.”
Consumer Remark in INGRAM: Excellent. Thanks a lot, to Consumer Grievance Team of India. You proved we have good governance in our country.
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