NCH Numbers
New Shortcode 1915

All Days Except National Holidays(08:00 AM To 08:00 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #3311381


NCH Docket No.: 3311381 Dated: 2022-02-24 Sector: Automobiles
Problem Reported: Consumer had booked a car from a dealer in August 2021 and had paid. ₹25000. Now, consumer had asked for cancellation of the booking and refund of amount paid. Dealer told that ₹3000 will be deducted as cancellation charges. Consumer was of the view that that it was never been informed while booking the vehicle.
Escalation by NCH: As the automotive company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that ‘We have been informed by the dealership that, the booking amount paid by customer has been refunded to the customer.
Consumer Remark in INGRAM: Excellent! It is a wonderful experience. The company called me and handed over the amount in full, which it was vehemently refusing. Thanks for the intervention and TIMELY resolution
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps