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सफलता की कहानी / Success Story #3311381

NCH Docket No.: 3311381 Dated: 2022-02-24 Sector: Automobiles
Problem Reported: Consumer had booked a car from a dealer in August 2021 and had paid. ₹25000. Now, consumer had asked for cancellation of the booking and refund of amount paid. Dealer told that ₹3000 will be deducted as cancellation charges. Consumer was of the view that that it was never been informed while booking the vehicle.
Escalation by NCH: As the automotive company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that ‘We have been informed by the dealership that, the booking amount paid by customer has been refunded to the customer.
Consumer Remark in INGRAM: Excellent! It is a wonderful experience. The company called me and handed over the amount in full, which it was vehemently refusing. Thanks for the intervention and TIMELY resolution
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