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सफलता की कहानी / Success Story #3405381


NCH Docket No.: 3405381 Dated: 2022-04-05 Sector: E- Commerce
Problem Reported: Consumer had ordered branded pair of shoes from an online shopping portal in March 2022 and had paid ₹ 2815. The size delivered to him was wrong. He complained to company and product was picked up after many requests. But till date the amount was not refunded.
Escalation by NCH: As the online shopping is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that ‘Refund successfully processed on xxxxxx (date) for ₹2815 Bank Reference Number is - xxxxxx’
Consumer Remark in INGRAM: Excellent! EXCELLENT SERVICE.THE BEST EXPECTED RESULTS WITH IN 2 DAYS.
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The Consumer Protection Act 2019

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