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सफलता की कहानी / Success Story #3305143


NCH Docket No.: 3305143 Dated: 2022-02-22 Sector: E-Commerce (online shopping)
Problem Reported: Consumer had bought a branded mixer grinder from an online shopping portal in mid- February 2022 and had paid ₹ 499. After delivery, consumer found that the product delivered to him was a used one. Consumer complained to the online shopping portal and asked for return and refund. But company had denied to do so.
Escalation by NCH: As the online shopping company is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that, “Customer gave confirmation on RVP and also got email / SMS of refund initiation, TAT shared will get credited within 3-4 days. Hence customer agreed to close the case.”
Consumer Remark in INGRAM: Excellent Thank You for resolving the case. Good Experience with Consumer Forum. I got the amount I paid for the product.
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The Consumer Protection Act 2019

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