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सफलता की कहानी / Success Story #3543641

NCH Docket No.: 3543641 Dated: 2022-06-02 Sector: E-Commerce (online shopping)
Problem Reported: Consumer had ordered clothes from an online shopping portal and had paid ₹2164. After delivery, consumer had requested for return and refund as the color and size was not up to the satisfaction. The company had cancelled the return request thrice. Now, the return period had been expired and company has refused to redress the complaint.
Escalation by NCH: As the online shopping portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that,. We’d like to let you know that the seller has confirmed that the refund of ₹2164 -has been completed on xxxxxx (date) and should be reflecting in your account on or before xxxxxx (date) .
Consumer Remark in INGRAM: Excellent thanks for your kind cooperation or special thanks to NCH for their prompt action if such type of institution being available no one can fraud and I’m very much thankful to NCH
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The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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