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सफलता की कहानी / Success Story #3697193

NCH Docket No.: 3697193 Dated: 2022-07-28 Sector: Consumer Durables
Problem Reported: Consumer had installed two units of water softener equipment in his house in the last week of July 2022. The moment these were installed by the technician of the company, the consumer was of the opinion that the water softening equipment were totally non-functional and should be taken back, but the technician insisted that these would become functional within a very short time. Thereafter, when the machines remained non-functional for one full day, the consumer called the company a number of times. After 2-3 days, the company sent a technician who also found the equipment non- functional. Consumer requested NCH to issue necessary instructions to the company to un-install the Water Softeners, take them back and pay him ₹ 50,000/- as early as possible.
Escalation by NCH: As the company is not a convergence partner of NCH, the grievance was e-mailed to them. The company responded that “We would like to inform that the full refund of Rs 50000 has been given to the consumer. The reference number is xxxxxx.”
Consumer Remark in INGRAM: When NCH contacted the consumer, he confirmed that he had received the refund of ₹50,000/- in his bank account.
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