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| NCH Docket No.: | 3768165 | Dated: | 2022-08-22 | Sector: | DTH |
|---|---|---|---|---|---|
| Problem Reported: | Consumer was offered a new upgraded plan and as he was promised that the existing channels would be available after the upgrade, the consumer opted for it. But after the upgrade, the existing channels were not working any more. He raised the grievance to the company the very same day. Later on, despite calling the company’s customer care every day, the issue was not addressed. He had also e-mailed the grievance to the zonal officer of the company with a request to resolve his grievance, but that also did not work for him, even after timely payments. He requested that the issue be resolved. | ||||
| Escalation by NCH: | As the DTH Service provider is a Convergence partner of NCH, the grievance was responded by them on the portal itself that “Spoke with subscriber, informed as per validation xxxx pack added post providing all information, however as goodwill Rs.519/- credit posted in the account” | ||||
| Consumer Remark in INGRAM: | Excellent ! Thanks for your prompt help! | ||||
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