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| NCH Docket No.: | 3735668 | Dated: | 2022-08-10 | Sector: | General Insurance – Motor Insurance |
|---|---|---|---|---|---|
| Problem Reported: | Consumer said a claim for car insurance was lodged in mid April 2022. The repair work was done after the confirmation from the surveyor was received, and the documents were submitted as specified by the insurance company. However, even after four months the claim was still not paid. There had been no response from the company even after repeated follow-up. | ||||
| Escalation by NCH: | As the company is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The claim has been approved and amount will be credited in insured account at the earliest.” | ||||
| Consumer Remark in INGRAM: | Excellent! Good Service | ||||
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