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सफलता की कहानी / Success Story #3719301

NCH Docket No.: 3719301 Dated: 2022-08-05 Sector: DTH & Cable
Problem Reported: Consumer had taken services of a DTH service provider in the third week of July 2022. Since installation, the set top box was not working properly, the voice relayed in some of the channels were disturbing/breaking. Consumer had raised his grievance to the local executive as well as the manager of the DTH Service provider, but had not received any response from the company. He had also raised his grievance on social media, but the problem had not been attended to. He requested NCH to take up the matter and provide him justice.
Escalation by NCH: As the company is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “we would like to inform you that mentioned issue has been resolved and services are working fine and your issue related to voice on channel has been resolved and feedback taken for the same.”
Consumer Remark in INGRAM: Excellent! Thank you National Consumer Helpline for help and in resolving the issue
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