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सफलता की कहानी / Success Story #3705103

NCH Docket No.: 3705103 Dated: 2022-07-31 Sector: e-commerce - online shopping
Problem Reported: Consumer had ordered a product from an online shopping platform, but due to an issue she wanted to return it. However, the company was not responding to the problem.
Escalation by NCH: As the company is a convergence partner of NCH, the grievance was responded on the portal stating ‘We understand that you received a missing quantity for your order. We will initiate a refund of Rs.669 within 2 working days. Once initiated, the amount will reflect in your bank account in 2 - 3 working days
Consumer Remark in INGRAM: Excellent! No suggestions as such just want to thank for helping when no one was listening to the problem
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The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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