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सफलता की कहानी / Success Story #1987489

NCH Docket No.: 1987489 Dated: 2020-04-15 Sector: E-commerce
Problem Reported: In end March 2020, consumer had placed a pre-paid order with an online pharmacy for medicines costing ₹5,164.38. The company could not deliver the order on time, due to non-availability of stocks. Therefore, consumer cancelled the order and raised the request for refund. The company confirmed that the refund of ₹5,164.38 was initiated to his original payment mode on the same date, and provided the Refund Reference also, which had to reflect in his bank account within 7 business days. However, even after 15 days he had not yet received the refund amount. The bank statement showed debit entry for the e-pharmacy Company but credit from them was not reflecting.
Escalation by NCH: As the Company is a convergence partner of the National
Consumer Remark in INGRAM: Refund Received.
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