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| NCH Docket No.: | 3820250 | Dated: | 2022-09-09 | Sector: | Digital Payment Modes- e-wallet |
|---|---|---|---|---|---|
| Problem Reported: | Consumer wanted to invest ₹50000 in an investment plan of an e- wallet company, and paid the amount through his Bank account UPI. The amount was debited from his bank account but did not reflect in the e-wallet app. He waited for 2 days and was informed that the transaction was stuck/pending and was asked to contact his bank. The Bank confirmed that the transaction was successful from their end. The e- wallet company asked for the bank account statement, and assured resolution within 48 hours. However, even after 10 days, no resolution had been provided. Consumer said that he was at a huge loss with all this and very much worried. He requested NCH to do the needful. | ||||
| Escalation by NCH: | As the e-wallet company is a convergence partner of NCH, the grievance was responded on the portal itself that “We would like to apprise you that the aforesaid transaction was found unsuccessful and the amount has been refunded to the user's source account. We have refunded the amount of Rs. 50000.00 to the customer’s source account on xxxxx, and refund RRN is xxxxxx”. | ||||
| Consumer Remark in INGRAM: | Excellent! Thanks! Only because of this complaint the company has responded and refunded my money. | ||||
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