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सफलता की कहानी / Success Story #3807923

NCH Docket No.: 3807923 Dated: 2022-09-05 Sector: Banking – e-wallet
Problem Reported: Consumer tried to recharge ₹ 100/- in his metro card from an e- wallet attached to his Bank account. The amount got deducted but the recharge was not done and the amount was not credited back in his bank account even after 3 days.
Escalation by NCH: As the PSU Bank is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The mentioned amount has been credited to your account as on xxxx”
Consumer Remark in INGRAM: Excellent! Very prompt action. Thanks NCH.
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