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NCH Docket No.: | 3807923 | Dated: | 2022-09-05 | Sector: | Banking – e-wallet |
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Problem Reported: | Consumer tried to recharge ₹ 100/- in his metro card from an e- wallet attached to his Bank account. The amount got deducted but the recharge was not done and the amount was not credited back in his bank account even after 3 days. | ||||
Escalation by NCH: | As the PSU Bank is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The mentioned amount has been credited to your account as on xxxx” | ||||
Consumer Remark in INGRAM: | Excellent! Very prompt action. Thanks NCH. |
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