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NCH Docket No.: | 3832524 | Dated: | 2022-09-14 | Sector: | Digital Payment modes- e-wallet |
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Problem Reported: | Consumer’s money had been debited from his e-wallet account towards payment for an e-commerce, purchase. This was wrongly done as the purchase was not made by him. He had informed the e-wallet company. | ||||
Escalation by NCH: | As the payment bank is a convergence partner of the NCH, the grievance was responded y the Bank on the portal itself, stating “Amount refunded to customer wallet”. | ||||
Consumer Remark in INGRAM: | Excellent! Your service was really awesome. You have solved my issue and got my amount refunded. |
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