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सफलता की कहानी / Success Story #3832524

NCH Docket No.: 3832524 Dated: 2022-09-14 Sector: Digital Payment modes- e-wallet
Problem Reported: Consumer’s money had been debited from his e-wallet account towards payment for an e-commerce, purchase. This was wrongly done as the purchase was not made by him. He had informed the e-wallet company.
Escalation by NCH: As the payment bank is a convergence partner of the NCH, the grievance was responded y the Bank on the portal itself, stating “Amount refunded to customer wallet”.
Consumer Remark in INGRAM: Excellent! Your service was really awesome. You have solved my issue and got my amount refunded.
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An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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