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सफलता की कहानी / Success Story #3796553

NCH Docket No.: 3796553 Dated: 2022-09-01 Sector: Travel & Tourism – Shrine Board Yatra
Problem Reported: Consumer had recently booked heliservices for a pilgrimage site for 5 family members and the Round fare paid was ₹ 23,400/- through an e-wallet, for which the transaction was successful. However, no tickets were generated, and, the booking status showed ‘failed booking’. She requested NCH to please look into the matter and do the needful at the earliest.
Escalation by NCH: As the Travel and Tourism Company is not a convergence partner of the NCH, the grievance was emailed to them and a reminder was also sent. The company responded ‘Please contact xxxx ( e-mail id).
Consumer Remark in INGRAM: Excellent! Your services are great.
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