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सफलता की कहानी / Success Story #3834283

NCH Docket No.: 3834283 Dated: 2022-09-14 Sector: Courier & cargo
Problem Reported: Consumer had reported that out of all the items shipped through a cargo company, 4 items were missing when he took the delivery. He had taken a video of the same while taking delivery , in front of the Company Executive. The company had already issued a credit note for the same but had not credited the amount to his bank account yet. It had been almost 7 months and he was not able to get any reply from them.
Escalation by NCH: As the Cargo company is not a convergence partner of NCH; the grievance was e-mailed to them and the company responded that ‘It is submitted that the company has remitted Rs. 5003/- to you vide UTR No. xxxxxx dated xxxxxx in your designated bank account. In view of the above facts, customer grievance has been resolved by us.”
Consumer Remark in INGRAM: Excellent! Thank you all who were involved to get the resolution
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