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सफलता की कहानी / Success Story #3992120

NCH Docket No.: 3992120 Dated: 2022-11-04 Sector: e-commerce – online food delivery
Problem Reported: Consumer had ordered food via an online food delivery operator. The 3 coffee that he had ordered for were spilled in the carry bag. The delivery agent said he did not know how this had happened. On enquiring from the food delivery operator they said that they can provide him ₹ 37 coupon for the same, the consumer requested refund of the full amount which they denied. Consumer requested NCH to help him get the refund of his hard earned money.
Escalation by NCH: As the food delivery operator is a convergence partner of NCH; the grievance was responded on the portal itself stating ‘We have processed the remaining amount refund of Rs. 316 to the customer's source account and the same had been conveyed to the customer via email. Also, the issue has been highlighted to the relevant team to avoid such instances in the future.
Consumer Remark in INGRAM: Excellent! Thank you very much. I got my money back. Without your help, it wouldn’t have been possible. Thanks again.
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