NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #1970248

NCH Docket No.: 1970248 Dated: 2020-03-21 Sector: Agency Services
Problem Reported: Consumer had booked 2 train tickets online in mid-November 2019 for the journey date of early March 2020 and paid the total amount of ₹2,558.68. A week earlier to the travel date, he cancelled the train ticket and received a message for cancellation with settlement ID and Bank Reference ID for the amount of ₹2,300 but even after almost 20 days, the amount was not reflecting in his account.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to by the company on the NCH Portal giving the refund ARN and stating that “...With the help of ARN number you can ask the refund status from your card issuing bank...”
Consumer Remark in INGRAM: Excellent
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps