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सफलता की कहानी / Success Story #3908289

NCH Docket No.: 3908289 Dated: 2022-10-08 Sector: Electronics Products - Audio Devices /Home Theatre/Bluetooth Devices
Problem Reported: Consumer had bought a branded headphone in mid – June 2022 for ₹ 1299/- . As there were issues with the headphone, the company sent a pickup agent, who, after checking, took back the product with him. The company then informed him that the product was received by them in a damaged condition and hence it the warranty policy was not applicable, and they were returning the product in the same condition. The consumer said that the pickup agent had checked the product carefully and if it was damaged then the agent should not have taken the product along with him. Consumer wanted a replacement as the product had been damaged while providing service, or a refund of the paid amount as soon as possible.
Escalation by NCH: As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘As per telephonic conversation with customer's brother they have received the replacement. Hence case closed
Consumer Remark in INGRAM: Excellent! Thank you super-fast result in only 2 days.
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