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सफलता की कहानी / Success Story #3956006

NCH Docket No.: 3956006 Dated: 2022-10-22 Sector: e-commerce – online shopping City: Barnala
Problem Reported: Consumer had bought a dress in the third week of September 2022, but as the dress was of a small size, a return request was filed on the same day. The company sent a message to handover the product to the pickup agent. However no one came to pick up the product. The company put the product return on hold, and indicated quality issue, and then cancelled the return request. The request was again raised for return, but it then showed ‘product delivered’. She requested NCH for help.
Escalation by NCH: As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘The refund is initiated for Rs.5099/- hence this case is closed from our end.
Consumer Remark in INGRAM: Excellent! Thanks for your help! Company has refunded the money.
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