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NCH Docket No.: | 4050205 | Dated: | 2022-11-25 | Sector: | e-commerce – online shopping |
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Problem Reported: | Consumer had bought a table in mid- November 2022 and paid an amount of ₹770. When the order arrived it was a defective piece, so the consumer contacted the company for refund, but the online shopping company did not respond. | ||||
Escalation by NCH: | As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘the seller has initiated a refund of Rs. 770/-, which has been credited back to source account. This refund will reflect within xxxxx as per standard banking procedures | ||||
Consumer Remark in INGRAM: | Excellent! Thanks NCH for the quick response. |
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