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सफलता की कहानी / Success Story #4050205


NCH Docket No.: 4050205 Dated: 2022-11-25 Sector: e-commerce – online shopping
Problem Reported: Consumer had bought a table in mid- November 2022 and paid an amount of ₹770. When the order arrived it was a defective piece, so the consumer contacted the company for refund, but the online shopping company did not respond.
Escalation by NCH: As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘the seller has initiated a refund of Rs. 770/-, which has been credited back to source account. This refund will reflect within xxxxx as per standard banking procedures
Consumer Remark in INGRAM: Excellent! Thanks NCH for the quick response.
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