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Government of India
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline (NCH)

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Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #1998935

NCH Docket No.:	1998935	Dated:	2020-04-29	Sector:	E-Commerce
Problem Reported:	In end of March, 2020 consumer had placed a pre-paid order for medicines for an amount of ₹3,009.76 with an online pharma company. A few days later the company cancelled the order and sent a message that the refund would be initiated within 5-7 working days with the transaction ID. But it had been more than 20 days that the amount of ₹3,009 was still not reflecting in his bank account.
Escalation by NCH:	As the Company is a convergence partner of the National Consumer Helpline, the company responded to the grievance on the NCH Portal stating “...Due to the shortage of stock on the customer's location, the order was delayed. It was neither intentional not wanted, but due to non-availability of stocks which is beyond our control. The order was cancelled due to out of stock and refund initiated for the online payment. (Refund Amount- ₹3009.76)...”
Consumer Remark in INGRAM:	The company finally processed the refund after a delay of more than 30 days. But thanks to this grievance process of consumer affairs by government of India, they were forced to take action again to close this.

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NCH Success Stories

#4222256 - Excellent! I have received refund amount. Thanks National Consumer Helpline

#4263991 - Excellent!. Thank you NCH once again for your stellar support.

#4209395 - Excellent! Thank you so much for the follow-up and effort you have done. Because of your follow-up, they have dispatched the RC book and I received the same. If you had not supported I might not have got the original RC book. Thank you so much.

#4266432 - Excellent! Thanks for your support. The company accepted that it was their mistake and agreed to provide the offer that they have committed.

#4105358 - Excellent! Thank You for such miraculous support

#4194826 - Very Good! Problem was solved successfully satisfied with the services provided by NCH to consumers. Thanks

#4230022 - Excellent ! Thank you National Consumer Helpline. The complaint is resolved.

#4209395 - Excellent! It was resolved. The company settled the amount. Thank you very much for your support. Because you followed it up with the company, they were quick in resolving this.

#4105358 - Excellent! Thank You for such miraculous support

#4048921 - Excellent! Thank you for your support. Got the full refund, which was pending for months.

#4246978 - Excellent! Thanks Team Modi Ji for establishing such a wonderful desk to resolve Consumer grievances.

#4247303 - Excellent! I got my full refund. Thank NCH for you contribution and support.

#4215876 - Very Good! Claimed refund has been credited to my account yesterday after one week of your follow up. I express gratitude and thank you very much for your kind support and swift action.

#4144426 - Excellent! I really am amazed by the response and the resolution provided in time bound manner. I now feel a lot safer and secured while doing online shopping. I am very thankful to the government for such initiative.

#4208266 - Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund

#4194826 - Very Good! Problem was solved successfully satisfied with the services provided by NCH to consumers. Thanks

#4224295 - Excellent ! Thank you for all that you do to ensure customer grievances are addressed. I got my money credited to my account. Appreciate your help!

#4051395 - Excellent! The amount has been refunded. Thank you very much for the NCH team.

#4034571 - Very Good! Thank you very much the complaint is resolved.

#4045776 - Excellent!. It is unbelievable that issue resolved in 5 days. Thanks to Govt.

#4056844 - Excellent! Thank you very much for your support.

#4061987 - Very Good! My issue has been solved because of NCH.

#4050205 - Excellent! Thanks NCH for the quick response.

#4025053 - Excellent! Sir aap bhut accha kaam kr re ho,thanku sir

#3956006 - Excellent! Thanks for your help! Company has refunded the money.

#3959844 - Excellent! This is to bring to your notice that i am happy my complaint solved by bank and thank you all consumer helpline members

#3908289 - Excellent! Thank you super-fast result in only 2 days.

#4027131 - Excellent! Very much appreciate your support. After your intervention, they started responding. Thanks very much.

#4011844 - Excellent! Excellent work from your side, big thanks

#3992120 - Excellent! Thank you very much. I got my money back. Without your help, it wouldn’t have been possible. Thanks again.

#3949544 - Excellent! it is absolutely amazing service. I am really thankful to you.

#3872164 - Excellent! Thank you for always being our greatest supporter

#3843716 - Excellent! Very good response from consumer helpline

#3834283 - Excellent! Thank you all who were involved to get the resolution

#3818379 - Excellent! Issue was resolved in a timely manner after raising in this helpline. Thank you!

#3935274 - Excellent! Thank you for valuable time and service

#3845547 - Excellent! Very quick approach and resolution .Thanks a lot team

#3796553 - Excellent! Your services are great.

#3937011 - Excellent! Please keep up the good work and make us proud. Thank you all. Jai Hind.

#3855160 - Excellent! Excellent! Appropriate action was taken immediately.

#3832524 - Excellent! Your service was really awesome. You have solved my issue and got my amount refunded.

#3908283 - Excellent! It is my first complaint and the service is excellent. Without your help it could be never resolved

#3576597 - Excellent! Thank you so much for responding so fast and solving my issue. Feeling very proud that our govt is that much concerned about consumer rights. Jai Hind

#3625187 - Excellent! No suggestions because action was taken very fast, i am very happy with this

#3904969 - Excellent! If you are right you will definitely get justice. Hats off to the team. Great work.

#3883749 - Excellent! Good job. Love you guys. You are amazing.

#3890890 - Excellent! India's fastest service under Government of India. Thankyou

#3794368 - Excellent! I would like to thank NCH for the quick response. I received the apology from the company and the invoice for my booking.

#3807923 - Excellent! Very prompt action. Thanks NCH.

#3820250 - Excellent! Thanks! Only because of this complaint the company has responded and refunded my money.

#3832902 - Excellent! Absolutely at par services.

#3853407 - Excellent! I have raised 3 Grievances up till now and all are resolved quickly so Hearty Thanks to Grievance Authority

#3844030 - Excellent! Excellent services, Thank you very much

#3617270 - Excellent! First of all thank you very much for your prompt support, your service is excellent. He also suggested that it would help if any conference telephone facility could be provided during the process of redressal.

#3772887 - Excellent! Hi, First I want to say many thanks to help me out. You guys are amazing... Solved my concerns just in a month... Now take a stress free breath just because of you.... Thumbs-up

#3753458 - Excellent! Wonderful service from the consumer helpline. I got back my money from the airline for the exorbitant fees they have charged me. I am very thankful to this portal for resolving this issue so fast.

#385286 - Excellent! Thanks NCH Team, you are doing great job for customers. You are the safeguard of consumer rights of customer

#3873182 - Excellent experience in getting things resolved.

#3756271 - Excellent! More and more awareness campaigning is essential.

#3753343 - Excellent!!!! There are no suggestions at all. I am extremely happy to have received the refund after 2 years of continuous follow- up with no response from them. Happened to come across this website, registered a grievance and what a prompt response from INGRAM as well as the company within 24 hours!!!! At last, a website where consumers win without going to consumer court.

#381695 - Excellent! Very good services. Perfect administration. I thanks to all administration team

#3829424 - Excellent! Hats-off to this system developed by govt. for issuing grievance against suppliers. I was not getting responses from the Company's Support Executive. Hence, I had to raise a grievance on this system and the immediate next day a support executive from the Company called me and issued a refund for the service.

#3753685 - Excellent! Thank you consumer helpline only with your intervention the issue got resolved.

#3744167 - Excellent! You are doing a great job by protecting Customer's right. Well done! If possible just provide regular comments mostly it can be weekly update to customers about progress on their complaint so that Customer can take next step according to that status update.

#3705103 - Excellent! No suggestions as such just want to thank for helping when no one was listening to the problem

#3664001 - Excellent! Very good service, Thanks a lot

#3719301 - Excellent! Thank you National Consumer Helpline for help and in resolving the issue

#3765418 - Excellent! The refund has been made. Thanks for the excellent and prompt support. The issue was resolved within 24 hours of raising the complaint. Just Amazing!

#3712215 - Excellent! Excellent Service.

#3735668 - Excellent! Good Service

#3768165 - Excellent ! Thanks for your prompt help!

#3770530 - Excellent! It was resolved within a day.

#3712576 - Excellent! Resolved the problem. Thanks for your support.

#3709918 - Excellent! Its a very excellent helpline by GoI, I am very much satisfied with it, Thank you.

#3716361 - Excellent! Speechless at the excellent service provided. A month long issue solved in a day. Few people know about this forum so more advertisement on social media, YouTube etc for mass awareness.

#3704899 - Refund duly received.

#3762121 - Excellent ! Issue Resolved, thanks to NCH

#3697193 - When NCH contacted the consumer, he confirmed that he had received the refund of ₹50,000/- in his bank account.

#3453664 - Thank you very much to the team of National Consumer Helpline. I really appreciate their service. it is because of them that my Grievance was resolved.

#3543641 - Excellent thanks for your kind cooperation or special thanks to NCH for their prompt action if such type of institution being available no one can fraud and I’m very much thankful to NCH

#3552466 - Excellent Thanks NCH for all your support and help and intervention otherwise it still wouldn't not been resolved!!

#3541558 - Excellent NO any suggestions sir/madam, you are the hero for a consumer. Thanks a lot all your team

#3526618 - Excellent! No suggestions. Worked perfectly

#3496209 - Excellent! Respected Sir, as per your taken step xxxxxx (agency) returned my money as says. Thanks a lot to you.

#3444475 - Excellent. Excellent Service.

#3397228 - Excellent. Thanks for your support

#3320338 - Excellent. Thanks NCH, after your involvement in this matter, company executive contacted me and exchanged the defective product with Pick up & Drop facility. Thank You Very Much.

#3305143 - Excellent Thank You for resolving the case. Good Experience with Consumer Forum. I got the amount I paid for the product.

#3465590 - EXCELLENT. Thanks

#3465311 - NCH Feedback Excellent. Thanks you so much

#3418688 - Excellent. Thank you. Thank you. Company has refunded me. All because of national consumer helpline

#3352085 - Excellent. Thank you. Now the service is good.

#3356964 - Excellent! Amount Reflect In my account NO ANY SUGGESTIONS THANK YOU U R SUPPORT THANK YOU INDIA

#3375204 - Excellent. Thank you very MUCH NCH and Team, I received my refund yesterday and faith has been restored with you guys. I bow to you and your team. Regards, a Common Man

#3361997 - Excellent! Super work.

#3402619 - Excellent! Thanks for your support I just received refund. Thanks a lot.

#3405381 - Excellent! EXCELLENT SERVICE.THE BEST EXPECTED RESULTS WITH IN 2 DAYS.

#3366977 - Excellent! Many thanks for the prompt action. Keep up the good work.

#3356301 - Excellent! Thank you so much Consumer helpline to provide my ₹1299/- in my wallet.

#3305809 - Excellent! No suggestions as such but Thank you so much!! It was a hassle free experience overall and I got my refund.

#3364092 - I am very pleased with the resolution. This is a great Government of India help to consumers. Really appreciated

#3392906 - Excellent! Great response.

#3285968 - Excellent! Thanks for cooperation I received the refund

#3324694 - Excellent! Received the amount. YOUR SERVICE VERY EXCELLENT. Thank you very much Sir.

#3311381 - Excellent! It is a wonderful experience. The company called me and handed over the amount in full, which it was vehemently refusing. Thanks for the intervention and TIMELY resolution

#3196512 - Excellent! I came to the National Consumer helpline as the last option for my issue. Thank you for the quick response. Apple took up the case, and even though it took time, the authorized service providers and company coordinated to resolve it.

#3238483 - Excellent. Resolved.

#3247454 - Excellent! Fully Satisfied

#3339697 - Excellent! Actually its excellent my problem was solved in 3hrs

#3379575 - Excellent! Thank you for your kind support.

#3391136 - Excellent! I'm feeling lucky, Thank you.

#3320290 - Excellent! Great response. Please keep supporting general public in these cases.

#3357164 - Excellent! Keep up the good work.

#3370830 - Excellent! Excellent service by NCH

#3281681 - Excellent! Excellent service, I don't have suggestion because all seems very well managed, after struggling a lot I made only one call in the toll free no. And then the problem is resolved very smoothly. THANKS A LOT

#3298033 - Excellent! Satisfied with the service

#3257137 - Excellent. Best portal for resolving consumer services.

#3240624 - Excellent. Thank you consumer helpline for getting my refund. Thank you so much! I'm really thankful to this forum! Much much appreciated.

#3225537 - Excellent! All products delivered

#3217652 - Excellent. Excellent work done. No issue arises.

#3231323 - Excellent! Thanks to the Ministry of National Consumer Helpline. My complaint is resolve.

#3269330 - After the complaint in the National Consumer Helpline, i got my refund, thank you so much.

#3221266 - Got my refund. Thanks to national consumer helpline.

#3159028 - Very good. Well done.

#3217776 - Excellent. Issue resolved! Got a refund of Rs.3368 from the company

#3273885 - Excellent. Very nice Good service

#3179817 - Excellent. Thanks a lot sir for putting effort

#3165278 - Excellent. Thanks a lot for your speedy action

#3214096 - Excellent. Thank you NCH team

#3232990 - Excellent. Thanks to Govt. of India for providing platform like this. Again thanks

#3161748 - Excellent. Issue resolved! Got the replacement of shoes worth Rs. 6797 from the company on 24.12.2021.

#3143200 - Excellent. Issue resolved!! Company has provided replaced TV worth Rs. 17490

#3213277 - Excellent. Thank you NCH. You have proved like a lifeline to everyone. Thanks

#3197594 - Excellent. Thank you so much for the service. It was quick, reliable and very helpful. My grievance got resolved. All thanks to your team.

#3197196 - Excellent. Nothing more. Your team is already doing a fantastic and a thankless job. Really appreciate your efforts.

#3200699 - Excellent. Excellent service on behalf of the Government of India. If not for this facility, I would have been stuck with a faulty product with no redressal. It's also a lesson to companies that they can't consumers for granted any longer. Thanks a lot.

#3164183 - Excellent. Thank you for reaching out, company and been able to resolve my issue with utmost satisfaction. This helpline is indeed a life savior for customers who has issues with consumer products and thank you for all the great support!

#3141157 - Excellent. Thanks

#3149436 - Excellent. I have received my refund. Highly obliged.

#3133249 - Excellent. No Suggestion, excellent job done, my issue is resolved, all credit goes to you, Thank you very much.

#3163848 - Excellent. I have no words to describe how great and efficient this service works. It's outstanding how the consumer helpline helps the consumer in such an easy way and takes swift action. Really proud as a citizen to have such great service. Hats off to you guys and thank you so much.

#3134024 - Excellent. The only suggestion is that please do not stop or overlook your services. As a customer you are the backbone to our interests. Thank you so much.

#3081067 - Excellent. Service has been excellent. Thank you very much for the co-operation and guidance

#3085394 - No suggestions and no words for expressing my gratitude to this website!! Absolutely brilliant work. Thank you.

#3128987 - Excellent services, quick redressal, easy communication available with NCH through the helpline and easy and direct contact to the company. Everything is fine. The website is also fast and well responsive. Thanks to GOI

#3155231 - Excellent. Demands fulfilled by xxxxx. The consumer helpline is very efficient and quick. Thank you so much for this facility. Without registering in consumer portal, the resolution is not going to become easy. The Agent who spoke to me in Tamil was also very helpful. Thanks a lot.

#3103991 - Excellent. Good job done by team. Thanks for your support. My reimbursement issue resolved. Pls. support the needy

#3132360 - Excellent. Your good working i am very very impressed.

#3160566 - Excellent. Thank you for your cooperation so I got my money early

#3124357 - Excellent. So much helpful, they take immediate action against companies not responding. Thank u for help consumer care team.

#3123475 - Excellent. Keep it up. Done wonderful job in interest of consumers.

#3079862 - Excellent. Super-fast n fully satisfied.

#3021021 - Very Good. After filing the complaint, company responded within 4 days and the matter was resolved

#3067881 - Excellent. Hello Sir/ Madam. Greetings. My issue has been resolved as I have received my payment. I am highly thankful for your kind and valuable support. With best wishes

#3024060 - Excellent! Thanks for the prompt feedback and resolving my query at the earliest convenience

#3028691 - Excellent! I am happy that I received the refund, for which I waited for 1 and half years and wasted 2 months sending emails to xxxxxx.

#3093196 - Excellent, the company had given a refund of ₹ 9500/-

#3108102 - The Company refunded me the full amount. Thank you NCH

#3081343 - Excellent. If you keep on providing such services, then people will not feel any hesitation in doing online transactions. Thanks.

#3054742 - Excellent. Thank you, you are always helpful. Keep up the Good work

#3010946 - Excellent! Thank you; you are saint for weaker sections of consumers

#3085285 - Excellent! I could not believe that my problem was resolved so fast. I have been following up with the merchant but all in vain. INGRAM helped me to get my refund within 2-3 days.

#3136828 - Excellent. Thanks for your all support sir/madam they company has initiated refund.

#3117285 - Excellent, No Suggestions, in fact this portal is good and continue the same work, there are several cases in India, who all are facing of such issues. Thanks you

#2990100 - Excellent. I am glad for taking up my Complaint and resolving at the earliest. I will surely convey to others for your quick resolution. Thanks a lot.

#2957090 - Excellent. My issue now resolved thanks thanks thanks to NCH. I got my phone just because I put my issue on NCH portal and after company arrange repair service for me. Now issue resolved thanks thanks thanks to consumer helpline. And consumer helpline staff also supportive

#3065800 - Very Good. Good Service

#3076575 - Very Good. Putting my Grievances here I think it made an impact and my issue was resolved. Thank You.

#3103440 - Excellent. Very happy with the service. Got the replacement.

#3082434 - Excellent. Got the full refund of ₹1789.76/-!

#3013235 - Very Good.

#3090654 - Very Good. Solved my issue but it’s very late. Thanks.

#3095975 - Excellent. Thanks for your all support sir/madam the company has initiated refund.

#3081103 - Excellent, you’ve done your job very well and I'm happy with the response you gave on my concern and delighted that you took action on my issue without any further delay. Thank you for the support.

#3093551 - Excellent service and I have received my refund. Thank you consumer court for your support.

#3060303 - Excellent! I got the helmet as I requested.

#3013931 - Excellent. First time I lodged a complaint, and I am satisfied with the service provided by Consumer Helpline.

#3134764 - Excellent. Really good.

#3042964 - Excellent! I like NCH very much. Whenever I get in trouble, mostly in monetary transaction problems, the Name comes in My Mind is NCH. I have faith in NCH and the best part is you guys work so fast and get our problems resolved at the earliest. Thanks a lot.

#3093260 - Excellent! My Grievances is resolved. This NCH App made xxxxxxx to reverse the recharge. I am so happy and satisfied with the work. Thank you so much

#3012667 - Excellent! बस, आपका नाम ही काफी है | you are working for the people only. Keep it up.

#2974460 - Excellent! No suggestions from my end as you guys are awesome and really helpful. I really appreciate your help. Thank you so much team.

#3056736 - Excellent. Immediate action taken, thank you

#3031091 - Excellent support by NCH team XXXX has released my mobile phone. Thank you so much, it’s possible only with you support.

#3005364 - Excellent! I am really satisfied, thank you so much.

#3022014 - Excellent! Everything is fine.

#3043316 - Excellent! Thanks for the support. Got back my refund.

#3032400 - Excellent!!! Very nice….Thanks a lot..

#3001429 - Excellent. I got the refund.

#2968295 - Excellent. Thanks for your kind support.

#3045603 - Excellent. Very helpful for consumer

#2965119 - Excellent. Thanks to this excellent service offered by NCH. The follow-up was swift without me having to follow-up. I got full refund for the defective product.

#2965167 - Excellent. So fast and quick resolution thank u

#2982441 - Excellent Action expedited after registering complaint with consumer helpline

#3074931 - Excellent! You guys are doing a brilliant job. Thank you

#3062033 - Excellent! Keep it up.

#2960848 - I got the full refund on 21st September 2021. Thanks.

#2981106 - Excellent. Lot of people is not aware about this facility. This facility is very helpful to ordinary citizens. Thank you. JAI HIND

#2999599 - Excellent.Thanks.

#2987295 - Excellent! I would like to highly appreciate the help from Consumer helpline on this matter. Thanks for fast resolution for the problem. A BIG THANKS TO THE TEAM!

#2939842 - Excellent! We have received New Product .Thank you.

#3001392 - Excellent. Thank you for resolving this issue. Company has provided a new speaker replacement

#3021201 - Excellent. Thank you so much for helping me. I have received my money.

#2998599 - Excellent. Without the involvement from NCH, the issue would not have solved. Thanks a lot NCH!!

#3012092 - Excellent. Thank you for such a quick action. Good governance. Happy with such a smooth government service.

#2945442 - Excellent. Thanks.

#3026985 - Excellent! Extremely satisfied with the help extended by Consumer helpline. My complaint was quickly actioned by xxxx team and refund was issued on priority. Many thanks for helping.

#2885968 - Excellent! Really super. Thanks a lot.

#3030602 - When NCH contacted the consumer, he confirmed that the amount of ₹10,000 has been credited in his account.

#2918773 - Excellent. The New replacement is working perfectly. I am satisfied with the redressal NCH. Thank you very much. It was a good experience thanks for the Support. The faith on the system is now even stronger.

#2975546 - Excellent! The case was resolved. I have received my refund now. Thank you very much. It will be helpful if you could let us add comments when the case is open.

#3027608 - Excellent! I am very grateful to NCH. Thank you so much for the help and support.

#2977800 - Would like to thank, you are doing such good work for people because nowadays many organisations or companies are doing wrong thing with us. As of now over all service was good. If youll give comments option on ticket as in progress status mode.

#2965900 - Thank you so much for resolving this and I really appreciate your service.

#2939938 - Excellent! Resolution was excellent and very quick. You are given me awesome support... excellent work... keep it up... There is nothing to improve as you giving exceptional support.

#2953855 - Excellent! Thank u so much NCH. This company has refused to give my claim with unexpected reason but Thank u to NCH; finally I have received my claim.

#2923328 - Excellent!

#2938555 - Excellent! Already you have excellent service. My grievance was resolved expeditiously. Thanks for all your help

#2894918 - Excellent. Very good work. I have received refund. I am very happy with your action

#2961741 - Consumer called up NCH to inform that the amount of ₹1018.16 was reversed by the bank.

#2954154 - Thank you so much for your support. Really I am very grateful to you.

#2956924 - Excellent! Amazing platform to help consumers where they feel helpless being powerful companies on other side

#2935242 - Excellent! Ultimate service and thanks to take action in this problem. Salute sir.

#2929742 - Excellent! Amazing. Greatly thankful for the quick and satisfying resolution. From start to end super follow up. I was called personally to know whether amount received in full and asked whether i am satisfied or not. Fantastic. A great thanks to everyone involved. I am very much pleased.

#2965167 - Excellent! So fast and quick resolution thank u

#2906153 - Excellent! Because of Consumer helpline I got my money. Thanking you!

#2971627 - xxxx (the company) refunded the amount

#2921963 - Excellent! I got Remarkable Support from NCH Team.

#2916054 - Excellent! This is the first time I used this to escalate the service issue. This facility is very good and helps uphold the consumer grievances

#2893955 - Excellent! Immediate action taken. I got my shipment, thank you so much

#2925238 - Excellent! NCH has helped me in great deal in getting me refund and taking matter properly with concerned company.

#2950384 - Excellent! Excellent Team work NCH. I have received my refund thanks NCH.

#2924366 - Excellent! They refunded the amount. Thankyou NCH

#2917017 - Excellent! Excellent Services

#2931154 - Excellent! More and more people should get aware about this website

#2908708 - Thank you so much for the support. After the complaint the company provided a replacement immediately.

#2825038 - Excellent! Thanks to Government Consumer Helpline for creating such system. Because of your support, we can raise issues and fight for our rights. I am happy with the service

#2902991 - Excellent! Good Service

#2949230 - Thanks xxxx (company) as well as Consumer Helpline, I got my money. Thanks a lot for your support.

#2908384 - Consumer called NCH and informed that his issue was resolved as he had got a refund from the company.

#2912794 - Excellent ! I got my refund!!!! Thanks to all.

#2884198 - Excellent ! Very good efforts

#2920000 - Consumer called up NCH to inform that he had received the refund of ₹2055, and requested that his grievance be closed.

#2912404 - Excellent. Thank You!

#2925448 - Excellent! It can be a little faster

#2897260 - xxxxx ( company) provided a replacement. I will monitor the replacement fridge provided and incase of any issues, i will re-open the grievance raised. Thank you

#2821994 - I have received the refund, Thank You for your support

#2919319 - My Issue resolved after grievance and 6 days taken to solve the issue and xxxxx company service is not good. My issue is resolved just because I have grievance in NCH. However company has told me didn't come under warranty Thank you.

#2873275 - Thank you. After complaint my problem has been resolved.

#2853491 - Excellent! Excellent bridge to communicate direct Brand and getting resolved very soon. In My case after the request was raised here issue was resolved. Good Platform.

#2880210 - Excellent! Absolutely satisfied with the resolution

#2764092 - Excellent. Great Service.

#2757476 - Thanks for the help. Please close the ticket.

#2766844 - It’s all good.

#2869546 - Excellent ! I got my refund. Thanks a lot guys

#2862945 - Excellent !

#2841709 - Thanks for the fast process

#2824891 - Excellent ! Thank you INGRAM ! The xxxx store at Ahmedabad has resolved the issue, collected the defective piece and replaced /installed Air-conditioner of another company with the payment of difference of price. I appreciate the efforts of INGRAM to help consumers who pay for the product for their use, but if cheated by any of the business organisations, he can complain at INGRAM. I am satisfied.

#2852930 - Excellent!

#2869831 - Excellent! Very good, I received my refund after Consumer helpline intervention!!! Thank you NCH

#2868797 - Excellent !Very useful and responsive portal of government, thank you for helping me two times.

#2793842 - Excellent!.No suggestions. Just keep up doing this type of work. Thanks a lot.

#2867845 - Excellent ! Finally I got justice, if this kind of forum was not there to address poor consumer's grievance like mine, then these kind of big companies would have swallowed consumers. Thanks a lot.

#2848678 - Excellent! Awesome services by the Govt. and staff here. Thank you so much for saving lots and lots of time. Everything is smooth and taken up on priority with continuous follow-up. Thanks again.

#2798669 - New replacement unit received from xxxx. Thank you for your support.

#2844592 - Excellent! The helpline has always given resolution quickly

#2836332 - Excellent ! Thanks a lot consumer helpline team, after two months, now I'm received my promised offer.

#2766288 - Excellent ! Thankyou very much sir. Saved me lot. thankyou. I m very happy about it

#2833726 - Excellent!!! Refund received of ₹1349/-. Thank you so much, NCH

#2861197 - Excellent! I got ₹30,499/- Refund from the company Thanks for the help. I am happy for your service.

#2848981 - Company has refunded the sum Rs.5000 after they have received mail from NCH.

#2821744 - Excellent! Thank you

#2694215 - Excellent. Great.

#2782901 - Excellent!

#2859462 - Excellent! Really Amazing Response from Team Supported. Refund of RS.10999 Received within 5 Days. From E-commerce Online Platform.

#2812427 - Excellent! Your team work is very good and persons are honest

#2727797 - Excellent! NCH has helped me to receive my money back

#2803311 - Excellent! Very very thanks. My problem is fixed. This immediate action from you makes people believe still government supports or stands with public.

#2834008 - Payment is received

#2834128 - Excellent! Thanks for your support for closing the respective issue.

#2751210 - The Company gave me the response & solved my problem. Thank you so much "NCH”

#2774820 - Excellent! All Good!

#2768644 - Closed after Consumer helpline intervention

#2807239 - Thank you.

#2760170 - Excellent! I am glad I contacted NCH. Everyone here is very supportive and understanding. NCH takes laudable efforts to protect consumer rights. I got a defective Refrigerator, was refused refund/replacement. Suffered 4months. In June contacted NCH, mid-July, got replacement. So happy, I will make more people aware of this. Thanks a bunch National consumer helpline.

#2796852 - Excellent! Dear Team, I am very thankful for your help. Really appreciate your efforts and the solution provided. I was struggling from last 2 months but now you resolved that. Thanks Again!!!!

#2802628 - Excellent!

#2815995 - Excellent. It’s very helpful.

#2784396 - Excellent! Good Job !

#2833387 - Excellent! Thank you for helping me else I would have never got my money back

#2826270 - Excellent! Very good, I received my refund, thankyou NCH

#2792142 - Very good Response. Fantastic Portal for raising grievances of consumers. Thank you!!

#2775571 - Excellent! After complaining in consumer helpline my refund related problem immediately solved. Thank you

#2835761 - Excellent! Thank you very much for your intervention. The issue has been resolved due to your swift response

#2774346 - When NCH spoke to the consumer, he confirmed that he had received the full refund of ₹1095/-. He was very happy and satisfied with the resolution.

#2784863 - When NCH spoke to the consumer, he confirmed that he had received the refund of ₹25000/- from the company.

#2812425 - When NCH called you up, you confirmed that you had received the refund of ₹21097/-

#2809046 - When NCH spoke to the consumer, he confirmed that he had received the refund of ₹85000/-. Now the issue is resolved and he is satisfied with the same.

#2802801 - When the consumer was spoken to, he confirmed that the issue was resolved and the amount of ₹ 30,000 /- had been credited in his account.

#2807135 - Excellent! I'm impressed by the systematic and quick action taken by INGRAM and I got my refund. Thanks a lot guys.

#2780131 - रिफंड देने के लिए सोमवार को बोला दुकानदार ने और कंपनी ने बोला कि आप रीफंड ले जाए

#2778724 - Excellent! Your service is very good. It helps people to solve their problems. Give direction to all insurance company, not to reject claim due to useless reason in covid-19 pandemic. It's time to test insurance company.

#2710887 - Excellent. I am very satisfied with this service! Thank you!!!

#2759141 - Excellent!. Nice platform to resolve customer’s grievances quickly

#2800039 - Excellent ! I love the service. The agent persistently worked on my case. Thank you so much and God bless you for defending the rights of the victims.

#2811251 - Excellent ! I am so satisfied with this service EXCELLENT

#2792791 - Excellent ! Thank You for support I got my refund.

#2809279 - Excellent ! Refund received successfully. Thanks to all.

#2811952 - item delivered thank you.

#2850683 - Thanks Consumer help line. Because of your effort, i got received the refunded amount in my credit card account.

#2842877 - This forum helped in getting the issue resolved. The response from the firm was prompt and very good when approached via this forum.

#2770331 - Excellent! Problem is solve thanks you so much

#2816054 - Excellent! I am pleasantly surprised by our authorities working so flawlessly.

#2828023 - When NCH spoke to the consumer; he confirmed that he had received the full refund amount from the company. He said that this was possible because of NCH, and he was very happy with NCH work.

#2791970 - Excellent! The process was very smooth and I am very happy with the service

#2815537 - Excellent! Thank you very much for your support and prompt service

#2814604 - Excellent! Thanks for the support. Got back my Refund.

#2756130 - Excellent! Consumer Helpline services are excellent

#2832770 - Excellent! Really a great service. Always prompt in handling issues. Thanks for retrieving my package and the refund amount.

#2799792 - When NCH spoke to the consumer, she confirmed that she had got the refund of ₹71250/- from the Private education company, and that she was happy with the resolution.

#2786543 - Excellent! Sir/Mam thank you very much with your help, I have got this laptop, the quality of this laptop is low but it is fine. Thanks

#2799939 - Excellent. A refund amount of ₹ 2999 has been initiated by the company after making me wait for more than one and half months. All thanks to National Consumer Helpline. Please continue providing such great support. Extremely satisfied by this helpline!!

#2795051 - Excellent. Awesome response.

#2776681 - Thank you Consumer Helpline for your intervention and help to close the issue

#2699191 - The e–Gift Card was redelivered by the bank. Received email confirmation from the Customer Care support and also from the Recipient. Thanks Consumer Helpline, you are doing a great job by helping the consumers.

#2770638 - Excellent! Go to portal for consumer related complaints. Easy to use and early resolution.

#2767517 - Excellent! I am extremely thankful for such a fast service.

#2811190 - Resolved by dealer.

#2820606 - Received money and shoes were collected.

#2753015 - Excellent! Good.

#2712611 - Excellent! Money refunded plz close case.

#2794512 - Very Good! It has been proved that after logging complaints only cases gets resolved. This has been a true experience & many thanks for your support in resolving the case within 15-20 days.

#2823963 - Excellent! Great resolution, really it resolved in two days, thank you.

#2749657 - Excellent ! Unbelievable dispute handling speed & efficiency. I think this is an excellent department run by the government of India.

#2803316 - The issue is resolved. The company has solved the problem. I am happy with the resolution. Thanks

#2775824 - Excellent! All things are best

#2793706 - Excellent! I sincerely thank you for supporting and getting my issue resolved

#2762962 - When NCH spoke to the consumer, he confirmed that he had received the refund of ₹1082/- from the company.

#2775843 - When consumer was spoken to, by NCH, he confirmed that he had received the refund of ₹1083/- .

#2721372 - I got my refund. Thank you NCH!

#2749445 - Got refund.

#2764675 - Excellent! Satisfied

#2779040 - Excellent! After posting the complaint on National Consumer Grievance portal, got quick response from the company and the problem was solved in two days. Thank You!

#2678087 - Excellent! I am very much satisfied with the service and thankful to the whole team of consumer helpline. Your service is very fast and excellent. Tussi gr8 ho!! It was unbelievable that I got 50K reverse in my account. Again a very much big Thank U. God bless you all.

#2711748 - Excellent! Thank you so much consumer helpline. I received my replacement mattress. Thanks a lot.

#2743502 - Very Good! Thank you so much.

#2710011 - I highly appreciate the way NCH dealt with my complaint and took it with the concerned company, in lightning speed, and in the process helped me to amplify my voice and concern and closing the matter within record 1 day. The company that was indifferent and insensitive to my complaint became very proactive. I have thus discovered the power of NCH platform that could be leveraged by the consumer if he is being played or fooled by the corporates

#2744256 - As the matter lodged by me with the Consumer grievance helpline has been expeditiously resolved by this esteemed platform, I convey my heartiest thanks and regards to the team of consumer grievance helpline portal for the same. I appreciate the work being done by you for the welfare of the people. I also am thankful to our Government to have initiated such a reformative measure to dispose of the grievances of the people in a speedy manner. Thank you

#2742926 - Excellent! The service by consumer helpline is excellent and prompt. This one helpline is a hope for all consumers when in need. Great show, keep it up!

#2696326 - When NCH spoke to the consumer, he confirmed that he had received the full refund from the company.

#2722616 - When we spoke to you on 19th May 2021, you confirmed that you received a refund of ₹2920.63/- . Hence issue resolved.

#2696326 - When we spoke to you on 22nd May 2021, you confirmed that you received the full refund on 18th May 2021. Hence issue resolved.

#2734189 - Thank you Team as I got call yesterday for replacement and I have replaced it today.

#2744400 - When NCH spoke to the consumer, he confirmed that he had received the full refund of ₹1750/-.

#2745869 - Refund Received.

#2702252 - Excellent.

#2731715 - Excellent! You are excellent

#2654219 - Excellent! Repair was done and fully happy with the process. THANK YOU very much.

#2734501 - Excellent ! Good job Sir

#2740186 - EXCELLENT! NATIONAL CONSUMER HELPLINE IS VERY USEFUL TO SETTLE THE GRIVANCES RELATING TO CONSUMERS. THE STAFF AND ITS DIRECTOR ARE DEDICATED TO HELP THE CONSUMERS FOR SOLVING THEIR GRIEVANCES.

#2735699 - XXX has made the full refund and the same has been credited to my account today. Thank you

#2720558 - Thank you: Consumer Affairs, You solved my months old grievance without going anywhere just with some clicks online.

#2669625 - Thank you so much for the help. I got the delivery

#2583043 - Refund has been received. Thanks for your support.

#2676671 - The issue has been resolved.

#2647747 - Refund received!! Thank you!

#2593585 - Excellent ! Please provide an option to close the case. I was trying to close this after I got the resolution, but I couldn't find an option.

#2609583 - Excellent! Thanks a lot for consumer helpline; i received money ₹ 5,050 on 13-March-2021 that was charged by company for repairing the product under 100% warranty. Thanks once again to consumer helpline agents effort for justice.

#2696791 - When NCH spoke to the consumer, he confirmed that the company had delivered the products, and he was happy with the response.

#2606068 - Excellent! Excellent and fast disposal by NCH. Truly satisfied and I recommended my friend circle to approach this site.

#2672938 - Thank you Consumer helpline for your timely intervention, helping me to get the refund from the merchant. Keep up the good work !!

#2674865 - Excellent! Thanks for co-operating and helpline in this case. You all are doing a great job. I again submit my thanks to you and all your team. God bless you all.

#2690939 - Excellent! Thank you for your kind cooperation and for helping me in hard times

#2590943 - The Company has delivered the right monitor and hence I would like to close the grievance and confirm it as resolved.

#2566442 - Excellent! I am very happy with the services. Though it has taken a little time but all my queries are resolved. Thank you very much to all the team involved in this. Keep it up.

#2630797 - Excellent! Thanks for providing wonderful support. I have received refund from the company

#2662066 - Thank you so much for your help. I'm so glad you helped me out. It wouldn't have been possible without you.

#2552651 - Excellent! I am satisfied

#2637061 - Excellent! It is a very helpful site to complain against any undoing by the company or vendors. Thanks.

#2633984 - Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained

#2542372 - Excellent! I am very much satisfied with your service

#2646697 - Gave an exception and offered free repair of the product without any additional charges

#2653776 - Hi NCH Team, Thank you very much for your wonderful contribution and support, i have received my refund in the original payment method.

#2594405 - The Company returned the booking amount. However as a vigilant consumer, warning may please be issued not to commit such type of mistake in future.

#2609047 - Repairs accepted.

#2636640 - I got a call from the customer case and the issue was resolved. Thank you for the support.

#2634830 - Thank you all, yes I have been replaced with a new TV of same model.

#2554622 - Excellent! All is good.

#2630835 - Satisfactorily resolved by NCH. Great service

#2648746 - thank you so much for stepping in - I have got my refund.

#2506110 - Excellent! I am satisfied with the company's response. I would like to thank this forum for solving this dispute. We can now close this case.

#2415081 - Thanks a lot consumer helpline

#2623444 - Issue resolved from both the end.

#2436505 - Excellent! Service is excellent but most of the people doesn't know about you. So need more awareness program with the people those who get benefitted through your services.

#2655471 - Excellent! Thank you very much for your immediate support and resolving the issue.

#2630690 - Thanks, product was repaired by company.

#2613520 - Thank you so much.

#2599449 - Excellent! Best service, problem solved within 3 days

#2584077 - Excellent

#2580800 - I have received my refund cheque. I would request the ministry to take strict actions against the company so that they don't repeat these mistakes again.

#2626894 - Thanks for giving quick response.

#2491767 - Very good! I am very much happy with initiative of Consumer forum.

#2595482 - When NCH spoke to the consumer, he confirmed that the grievance had been resolved and the speaker had been replaced by the company. He was happy with the efforts of NCH.

#2599966 - When NCH spoke to the consumer, he confirmed that his grievance has been resolved, and he had he got the full refund, and conveyed his thanks to NCH.

#2587863 - Very Good! Prompt action. Keep it up.

#2560718 - Thanks for taking my complaint and forwarding to concern company, my problem is solved. Consumer App is an initiative of the Department of Consumer Affairs, Government of India. Thank you very much.

#2579480 - When NCH spoke to the consumer, he confirmed that he had received ₹1455/-refund from the company.

#2561900 - When NCH spoke to the consumer, he said that he had booked the hotel for two days but he was allowed to use the hotel venue and their services for one day only. The Balance amount of ₹2 Lac approx. was refunded to him, hence issue resolved. He is happy with the response.

#2569440 - Refund received.

#2570103 - Excellent.

#2563545 - Excellent! Thank you team, i am really thankful to all team for the stand behind the common man and result got

#2553929 - The AC which was defective was replaced by the company. It is working to the satisfaction. Hence I request the grievance to be closed. Thank you for the support.

#2620839 - I have received the refund from the seller/website. Thanks for your help. Thanks a lot.

#2513240 - Very Good! Thank you so much consumer helpline.....but if you provide more fast service than it will be excellent.

#2592601 - Excellent! Thanks a lot for the quick resolution and this is really helpful for the common man.

#2452974 - When NCH spoke to the consumer, he confirmed that the claim had been settled and the amount of ₹100000.00 had been received from the company.

#2536941 - Thanks, I got my money back.

#2567150 - Excellent! I am quite happy in the way and speed in which the consumer helpline helped in resolving the issue.

#2576156 - When NCH spoke to the consumer he confirmed that he had got a refund of ₹20500/- with compensation.

#2426690 - Excellent, Really appreciate the help of portal for resolving my house durable issue... Thank you so much

#2478818 - Excellent, You are superb. Thanks you so much. The company was not responding me but after your intervention I got my money back. Thank you so much again.

#2429748 - Excellent, I have received my refund. Thanks.

#2526505 - Excellent. Lots of thanks again for intervening and solving this matter. Very much thankful to you sir. I am really happy that every issue is being taken care of. Thanks again from core of my heart.

#2415081 - Excellent! Thanks a lot to consumer helpline. Because of you, replacement is done

#2506440 - When NCH spoke to the consumer, he said that when he presented the cheque to his bank for encashing, he got the sms from the bank that the cheque was not processed as a wrong year (2020 instead of 2021) had been mentioned on the cheque. Thereafter NCH again took up the matter with the company and then the company responded that” Amount has been refunded to Consumer”.

#2493802 - Excellent! Good service and now I am feeling relaxed

#2525206 - When NCH spoke to the consumer, he confirmed that he had got the refund of ₹9499 in his account. He was very happy and satisfied with the efforts made by NCH.

#2417464 - When NCH called the consumer, he confirmed that he had received the refund amount of ₹2689/-. He was happy and satisfied.

#2419267 - When NCH spoke to the consumer, he confirmed that he had got the refund of the amount paid of ₹36990 in his account. He was very happy with the efforts made by NCH.

#2463090 - When NCH spoke to the consumer, he confirmed that after lodging the grievance on portal he received ₹ 4100/- refund from the company, hence issue resolved.

#2360347 - When NCH spoke to the consumer, he confirmed that the issue had been resolved, and he had got the refund.

#2419421 - Excellent! Very much delighted and obliged with the help of National Consumer Helpline. Thanks for all your support to get this done

#2455831 - Excellent! The bank refunded my amount. Very good follow up by NCH. Appreciate it very much.

#2155826 - I got the refund of my money. Thanks to NCH. I request NCH to take severe action against the company, since I'm not the only person who got cheated, there are lot more people affected. It's a big harassment by the company to the consumers. Without NCH I would have never got my money back, so I thank you once again.

#2133020 - Excellent. Wonderful platform for redressal.

#2219099 - Pending amount is credited and complaint has been resolved. Thanks a lot for your support.

#2198031 - Issue resolved. Thanks.

#2167553 - I have received the refund, thank you.

#2148831 - Received soft copy of my policy.

#2086799 - After registering the complaint in consumer helpline, within 6 hours my problem is resolved. I convey my thanks for resolving this issue and also, I request you to please close this registered complaint. Thank you very much.

#2091345 - Thanks consumer affairs for responding and resolving this issue.

#2043286 - Got the refund back from the company. Thank you for the

#2075121 - Problem Solved

#2041469 - NCH out called the consumer and he confirmed that his issue has been resolved as the company has replaced the product.

#2047569 - Jeweler refunded the excess amount that he charged unfairly. I want to close the case/complaint.

#2009850 - Company has done refund. I have received refund

#2026025 - Very happy with the prompt service. Very useful and effective. Awesome!!!!

#2040841 - Very Good! My problem was completely neglected by the company......a great thanks to NCH. Further I request NCH that, this type of negligence by companies should be dealt with strictly.... companies should be awarded financial penalty, if problem is being solved through NCH.

#1999752 - The Airlines has refunded my amount and soon the travel agency will transfer it to my account.

#2001691 - Received satisfactory resolution. Thank you, consumer helpline. Without your intervention, this wouldn’t have been possible.

#2041068 - Thanks a lot, to working team INGRAM.

#1991420 - Excellent. Thanks for help in this situation. Excellent job.

#1995969 - Excellent.!

#1995852 - Satisfied with Consumer helpline.

#2009599 - Very Good! Good Service.

#2010339 - I am happy that this site made by govt. The company refunded my money.

#2001926 - Problem resolved by company. Policy is renewed by same company.

#1998935 - The company finally processed the refund after a delay of more than 30 days. But thanks to this grievance process of consumer affairs by government of India, they were forced to take action again to close this.

#1970248 - Excellent

#1996527 - I have received my complete refund of the product which I have purchased.

#1993104 - Thanks for your prompt action. Through I didn't receive the products, got my refund. Thanks

#1987489 - Refund Received.

#1979317 - Excellent. My amount is credited to my account.

#1986074 - Excellent! Great job. Thanks

#2001714 - refund successfully credited...THANKS

#1952789 - Excellent. Thanks a lot, to Consumer Grievance Team of India. You proved we have good governance in our country.

#1954557 - Good. Thank you very much. Keep up the good work.

#1970978 - Very Good. Really good service and satisfied with

#1943275 - Excellent. My issue was resolved

#1988482 - Excellent! Thank u so much

#1973061 - Received amount, Thanks a lot.

#1936414 - Thanks for your support.

#1927213 - The support that consumer helpline provided was excellent and these people understand the feelings of a consumer when they get cheated due to online frauds that most of the sellers do this time. I got my money back and wish consumer executives all the best for future endeavors.

#1946201 - Thank you a lot. Resolve just for you.

#1966950 - Thanks for the wonderful help.

#1954466 - Excellent! Great initiative by Indian Govt. for customers.

#1946642 - Excellent! Thank you very much. Your service is very good.

#1936154 - Excellent. No suggestions.

#1945994 - Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!!

#1961411 - Amount Credited into wallet.

#1981949 - Issue solved

#1981675 - Excellent! Thank you very much for your kind

#1976197 - Excellent! Good.

#1767370 - Excellent, we received the replacement. We are grateful to NCH for their timely intervention. But for you, they would not have responded. Our sincere thanks to NCH for restoring the consumer rights. Thanks a million to NCH team for quick resolution.

#1892415 - As a satisfied person I would like to suggest to create awareness regarding NCH so that it will help people to know their consumer rights.

#1931638 - Thank to Consumers Rights team by whom my

#1849189 - Thanks so much the issue stands closed post

#1842041 - Excellent! Very Helpful

#1832763 - Excellent! Very Excellent

#1901243 - I am very happy; my issue is fixed after a long time

#1892149 - I withdraw all amount from wallet. Thank you, all team

#1886559 - Excellent, the issue was resolved. Thank you.

#1836984 - When NCH spoke to the consumer, he confirmed that he had

#1876334 - Thank you Consumer Grievance team. Merchant

#1930344 - Thanks a lot for your cooperation. Courier was

#1873329 - Excellent. Thank you for excellent support.

#1835902 - The amount was credited! Excellent. Thanks for the support.

#1828526 - I got my refund. Thanks.

#1792607 - I was facing network issues from long time.

#1772295 - Excellent, really this platform is very good...

#1882231 - When NCH spoke to the consumer, he confirmed that the company

#1774879 - Excellent, very prompt and helpful service by government much needed in today's time.

#1865022 - Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help.

#1770287 - Very Good. I appreciate the fact that the grievance was followed up and timely update was provided. Given the number of Indian citizens and numerous complaints filed on daily basis, this initiative is worthy of praise. Thank you.

#1773033 - Excellent. Through this portal government is doing a great job, just wishing that the general publics are made aware of such service which will be of great help to the public. Keep it up!

Consumer Awarenesss

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