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सफलता की कहानी / Success Story #4224295

NCH Docket No.: 4224295 Dated: 2023-01-30 Sector: e-commerce - others
Problem Reported: Consumer had placed her order in the second week of Jan 2023, and had received the payment confirmation from the portal. After that there was no order confirmation. Consumer realized this two weeks later, and followed up with them, but received no response to her voice messages or pings sent to their number, but the portal had the time to ask her as to why she hadn’t checked out the day when she was making the purchase and waited for a day to close it. She was of the view that this was absolutely disrespectful of customer’s money, trust and time. She requested NCH’s help to address this case of fraud / cheating.
Escalation by NCH: As the portal is not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to them
Consumer Remark in INGRAM: Excellent ! Thank you for all that you do to ensure customer grievances are addressed. I got my money credited to my account. Appreciate your help!
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