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सफलता की कहानी / Success Story #4208266

NCH Docket No.: 4208266 Dated: 2023-01-23 Sector: e-commerce - Online shopping
Problem Reported: Consumer had purchased a home appliance - a grinder - in the second week of January 2023 from an online shopping portal by COD (cash on delivery). On receiving the product 4 days later, as the grinder was not working, he registered his request for a replacement. The company arranged for the pickup but thereafter informed him that the grinder was not new, but used one. Consumer said that this showed that the company had sent him a used grinder. He wanted NCH to take necessary action.
Escalation by NCH: As the portal is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the company.
Consumer Remark in INGRAM: Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund
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