All Days Except National Holidays(08:00 AM To 08:00 PM)
Consumer Support Portal (Version 3.0)
All Days Except National Holidays(08:00 AM To 08:00 PM)
| NCH Docket No.: | 4208266 | Dated: | 2023-01-23 | Sector: | e-commerce - Online shopping |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a home appliance - a grinder - in the second week of January 2023 from an online shopping portal by COD (cash on delivery). On receiving the product 4 days later, as the grinder was not working, he registered his request for a replacement. The company arranged for the pickup but thereafter informed him that the grinder was not new, but used one. Consumer said that this showed that the company had sent him a used grinder. He wanted NCH to take necessary action. | ||||
| Escalation by NCH: | As the portal is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the company. | ||||
| Consumer Remark in INGRAM: | Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund | ||||
An Act to provide for better protection of the interests of consumers and for that purpose to make provision...
Read More →
