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सफलता की कहानी / Success Story #4144426

NCH Docket No.: 4144426 Dated: 2022-12-23 Sector: Electronics Products - Audio Devices /Home Theatre/Bluetooth Devices
Problem Reported: Consumer’s audio device, which was in warranty, had a charging issue. On raising the grievance, the device was checked at the company's end, but nothing was found defective. When he received the product back, the charging was working fine for a day. The next day, the same problem occurred but again, nothing was found at the company's end. However, when he received the product back, the charging was not working. Consumer stated that he was literally fed up with this issue as there was no redressal from the company's side. Already about a month has been wasted trying to rectify the problem, and he had not been able to use the product. The company was defrauding people with their products and not providing any refund.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was responded on the portal that ‘Customer has received the replacement; Hence we are closing the case’
Consumer Remark in INGRAM: Excellent! I really am amazed by the response and the resolution provided in time bound manner. I now feel a lot safer and secured while doing online shopping. I am very thankful to the government for such initiative.
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