INGRAM | Integrated Grievance Redressal Mechanism

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Government of India
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline (NCH)

TOLL FREE

1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)

Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #1882231

NCH Docket No.:	1882231	Dated:	2019-12-25	Sector:	Digital Payment
Problem Reported:	Consumer had ordered a branded smartphone from an online
Escalation by NCH:	As the company is a convergence partner of the National
Consumer Remark in INGRAM:	When NCH spoke to the consumer, he confirmed that the company

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NCH Success Stories

#2811190 - Resolved by dealer.

#2820606 - Received money and shoes were collected.

#2753015 - Excellent! Good.

#2712611 - Excellent! Money refunded plz close case.

#2794512 - Very Good! It has been proved that after logging complaints only cases gets resolved. This has been a true experience & many thanks for your support in resolving the case within 15-20 days.

#2823963 - Excellent! Great resolution, really it resolved in two days, thank you.

#2749657 - Excellent ! Unbelievable dispute handling speed & efficiency. I think this is an excellent department run by the government of India.

#2803316 - The issue is resolved. The company has solved the problem. I am happy with the resolution. Thanks

#2775824 - Excellent! All things are best

#2793706 - Excellent! I sincerely thank you for supporting and getting my issue resolved

#2762962 - When NCH spoke to the consumer, he confirmed that he had received the refund of ₹1082/- from the company.

#2775843 - When consumer was spoken to, by NCH, he confirmed that he had received the refund of ₹1083/- .

#2721372 - I got my refund. Thank you NCH!

#2749445 - Got refund.

#2764675 - Excellent! Satisfied

#2779040 - Excellent! After posting the complaint on National Consumer Grievance portal, got quick response from the company and the problem was solved in two days. Thank You!

#2678087 - Excellent! I am very much satisfied with the service and thankful to the whole team of consumer helpline. Your service is very fast and excellent. Tussi gr8 ho!! It was unbelievable that I got 50K reverse in my account. Again a very much big Thank U. God bless you all.

#2711748 - Excellent! Thank you so much consumer helpline. I received my replacement mattress. Thanks a lot.

#2743502 - Very Good! Thank you so much.

#2710011 - I highly appreciate the way NCH dealt with my complaint and took it with the concerned company, in lightning speed, and in the process helped me to amplify my voice and concern and closing the matter within record 1 day. The company that was indifferent and insensitive to my complaint became very proactive. I have thus discovered the power of NCH platform that could be leveraged by the consumer if he is being played or fooled by the corporates

#2744256 - As the matter lodged by me with the Consumer grievance helpline has been expeditiously resolved by this esteemed platform, I convey my heartiest thanks and regards to the team of consumer grievance helpline portal for the same. I appreciate the work being done by you for the welfare of the people. I also am thankful to our Government to have initiated such a reformative measure to dispose of the grievances of the people in a speedy manner. Thank you

#2742926 - Excellent! The service by consumer helpline is excellent and prompt. This one helpline is a hope for all consumers when in need. Great show, keep it up!

#2696326 - When NCH spoke to the consumer, he confirmed that he had received the full refund from the company.

#2722616 - When we spoke to you on 19th May 2021, you confirmed that you received a refund of ₹2920.63/- . Hence issue resolved.

#2696326 - When we spoke to you on 22nd May 2021, you confirmed that you received the full refund on 18th May 2021. Hence issue resolved.

#2734189 - Thank you Team as I got call yesterday for replacement and I have replaced it today.

#2744400 - When NCH spoke to the consumer, he confirmed that he had received the full refund of ₹1750/-.

#2745869 - Refund Received.

#2702252 - Excellent.

#2731715 - Excellent! You are excellent

#2654219 - Excellent! Repair was done and fully happy with the process. THANK YOU very much.

#2734501 - Excellent ! Good job Sir

#2740186 - EXCELLENT! NATIONAL CONSUMER HELPLINE IS VERY USEFUL TO SETTLE THE GRIVANCES RELATING TO CONSUMERS. THE STAFF AND ITS DIRECTOR ARE DEDICATED TO HELP THE CONSUMERS FOR SOLVING THEIR GRIEVANCES.

#2735699 - XXX has made the full refund and the same has been credited to my account today. Thank you

#2720558 - Thank you: Consumer Affairs, You solved my months old grievance without going anywhere just with some clicks online.

#2669625 - Thank you so much for the help. I got the delivery

#2583043 - Refund has been received. Thanks for your support.

#2676671 - The issue has been resolved.

#2647747 - Refund received!! Thank you!

#2593585 - Excellent ! Please provide an option to close the case. I was trying to close this after I got the resolution, but I couldn't find an option.

#2609583 - Excellent! Thanks a lot for consumer helpline; i received money ₹ 5,050 on 13-March-2021 that was charged by company for repairing the product under 100% warranty. Thanks once again to consumer helpline agents effort for justice.

#2696791 - When NCH spoke to the consumer, he confirmed that the company had delivered the products, and he was happy with the response.

#2606068 - Excellent! Excellent and fast disposal by NCH. Truly satisfied and I recommended my friend circle to approach this site.

#2672938 - Thank you Consumer helpline for your timely intervention, helping me to get the refund from the merchant. Keep up the good work !!

#2674865 - Excellent! Thanks for co-operating and helpline in this case. You all are doing a great job. I again submit my thanks to you and all your team. God bless you all.

#2690939 - Excellent! Thank you for your kind cooperation and for helping me in hard times

#2590943 - The Company has delivered the right monitor and hence I would like to close the grievance and confirm it as resolved.

#2566442 - Excellent! I am very happy with the services. Though it has taken a little time but all my queries are resolved. Thank you very much to all the team involved in this. Keep it up.

#2630797 - Excellent! Thanks for providing wonderful support. I have received refund from the company

#2662066 - Thank you so much for your help. I'm so glad you helped me out. It wouldn't have been possible without you.

#2552651 - Excellent! I am satisfied

#2637061 - Excellent! It is a very helpful site to complain against any undoing by the company or vendors. Thanks.

#2633984 - Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained

#2542372 - Excellent! I am very much satisfied with your service

#2646697 - Gave an exception and offered free repair of the product without any additional charges

#2653776 - Hi NCH Team, Thank you very much for your wonderful contribution and support, i have received my refund in the original payment method.

#2594405 - The Company returned the booking amount. However as a vigilant consumer, warning may please be issued not to commit such type of mistake in future.

#2609047 - Repairs accepted.

#2636640 - I got a call from the customer case and the issue was resolved. Thank you for the support.

#2634830 - Thank you all, yes I have been replaced with a new TV of same model.

#2554622 - Excellent! All is good.

#2630835 - Satisfactorily resolved by NCH. Great service

#2648746 - thank you so much for stepping in - I have got my refund.

#2506110 - Excellent! I am satisfied with the company's response. I would like to thank this forum for solving this dispute. We can now close this case.

#2415081 - Thanks a lot consumer helpline

#2623444 - Issue resolved from both the end.

#2436505 - Excellent! Service is excellent but most of the people doesn't know about you. So need more awareness program with the people those who get benefitted through your services.

#2655471 - Excellent! Thank you very much for your immediate support and resolving the issue.

#2630690 - Thanks, product was repaired by company.

#2613520 - Thank you so much.

#2599449 - Excellent! Best service, problem solved within 3 days

#2584077 - Excellent

#2580800 - I have received my refund cheque. I would request the ministry to take strict actions against the company so that they don't repeat these mistakes again.

#2626894 - Thanks for giving quick response.

#2491767 - Very good! I am very much happy with initiative of Consumer forum.

#2595482 - When NCH spoke to the consumer, he confirmed that the grievance had been resolved and the speaker had been replaced by the company. He was happy with the efforts of NCH.

#2599966 - When NCH spoke to the consumer, he confirmed that his grievance has been resolved, and he had he got the full refund, and conveyed his thanks to NCH.

#2587863 - Very Good! Prompt action. Keep it up.

#2560718 - Thanks for taking my complaint and forwarding to concern company, my problem is solved. Consumer App is an initiative of the Department of Consumer Affairs, Government of India. Thank you very much.

#2579480 - When NCH spoke to the consumer, he confirmed that he had received ₹1455/-refund from the company.

#2561900 - When NCH spoke to the consumer, he said that he had booked the hotel for two days but he was allowed to use the hotel venue and their services for one day only. The Balance amount of ₹2 Lac approx. was refunded to him, hence issue resolved. He is happy with the response.

#2569440 - Refund received.

#2570103 - Excellent.

#2563545 - Excellent! Thank you team, i am really thankful to all team for the stand behind the common man and result got

#2553929 - The AC which was defective was replaced by the company. It is working to the satisfaction. Hence I request the grievance to be closed. Thank you for the support.

#2620839 - I have received the refund from the seller/website. Thanks for your help. Thanks a lot.

#2513240 - Very Good! Thank you so much consumer helpline.....but if you provide more fast service than it will be excellent.

#2592601 - Excellent! Thanks a lot for the quick resolution and this is really helpful for the common man.

#2452974 - When NCH spoke to the consumer, he confirmed that the claim had been settled and the amount of ₹100000.00 had been received from the company.

#2536941 - Thanks, I got my money back.

#2567150 - Excellent! I am quite happy in the way and speed in which the consumer helpline helped in resolving the issue.

#2576156 - When NCH spoke to the consumer he confirmed that he had got a refund of ₹20500/- with compensation.

#2426690 - Excellent, Really appreciate the help of portal for resolving my house durable issue... Thank you so much

#2478818 - Excellent, You are superb. Thanks you so much. The company was not responding me but after your intervention I got my money back. Thank you so much again.

#2429748 - Excellent, I have received my refund. Thanks.

#2526505 - Excellent. Lots of thanks again for intervening and solving this matter. Very much thankful to you sir. I am really happy that every issue is being taken care of. Thanks again from core of my heart.

#2415081 - Excellent! Thanks a lot to consumer helpline. Because of you, replacement is done

#2506440 - When NCH spoke to the consumer, he said that when he presented the cheque to his bank for encashing, he got the sms from the bank that the cheque was not processed as a wrong year (2020 instead of 2021) had been mentioned on the cheque. Thereafter NCH again took up the matter with the company and then the company responded that” Amount has been refunded to Consumer”.

#2493802 - Excellent! Good service and now I am feeling relaxed

#2525206 - When NCH spoke to the consumer, he confirmed that he had got the refund of ₹9499 in his account. He was very happy and satisfied with the efforts made by NCH.

#2417464 - When NCH called the consumer, he confirmed that he had received the refund amount of ₹2689/-. He was happy and satisfied.

#2419267 - When NCH spoke to the consumer, he confirmed that he had got the refund of the amount paid of ₹36990 in his account. He was very happy with the efforts made by NCH.

#2463090 - When NCH spoke to the consumer, he confirmed that after lodging the grievance on portal he received ₹ 4100/- refund from the company, hence issue resolved.

#2360347 - When NCH spoke to the consumer, he confirmed that the issue had been resolved, and he had got the refund.

#2419421 - Excellent! Very much delighted and obliged with the help of National Consumer Helpline. Thanks for all your support to get this done

#2455831 - Excellent! The bank refunded my amount. Very good follow up by NCH. Appreciate it very much.

#2155826 - I got the refund of my money. Thanks to NCH. I request NCH to take severe action against the company, since I'm not the only person who got cheated, there are lot more people affected. It's a big harassment by the company to the consumers. Without NCH I would have never got my money back, so I thank you once again.

#2133020 - Excellent. Wonderful platform for redressal.

#2219099 - Pending amount is credited and complaint has been resolved. Thanks a lot for your support.

#2198031 - Issue resolved. Thanks.

#2167553 - I have received the refund, thank you.

#2148831 - Received soft copy of my policy.

#2086799 - After registering the complaint in consumer helpline, within 6 hours my problem is resolved. I convey my thanks for resolving this issue and also, I request you to please close this registered complaint. Thank you very much.

#2091345 - Thanks consumer affairs for responding and resolving this issue.

#2043286 - Got the refund back from the company. Thank you for the

#2075121 - Problem Solved

#2041469 - NCH out called the consumer and he confirmed that his issue has been resolved as the company has replaced the product.

#2047569 - Jeweler refunded the excess amount that he charged unfairly. I want to close the case/complaint.

#2009850 - Company has done refund. I have received refund

#2026025 - Very happy with the prompt service. Very useful and effective. Awesome!!!!

#2040841 - Very Good! My problem was completely neglected by the company......a great thanks to NCH. Further I request NCH that, this type of negligence by companies should be dealt with strictly.... companies should be awarded financial penalty, if problem is being solved through NCH.

#1999752 - The Airlines has refunded my amount and soon the travel agency will transfer it to my account.

#2001691 - Received satisfactory resolution. Thank you, consumer helpline. Without your intervention, this wouldn’t have been possible.

#2041068 - Thanks a lot, to working team INGRAM.

#1991420 - Excellent. Thanks for help in this situation. Excellent job.

#1995969 - Excellent.!

#1995852 - Satisfied with Consumer helpline.

#2009599 - Very Good! Good Service.

#2010339 - I am happy that this site made by govt. The company refunded my money.

#2001926 - Problem resolved by company. Policy is renewed by same company.

#1998935 - The company finally processed the refund after a delay of more than 30 days. But thanks to this grievance process of consumer affairs by government of India, they were forced to take action again to close this.

#1970248 - Excellent

#1996527 - I have received my complete refund of the product which I have purchased.

#1993104 - Thanks for your prompt action. Through I didn't receive the products, got my refund. Thanks

#1987489 - Refund Received.

#1979317 - Excellent. My amount is credited to my account.

#1986074 - Excellent! Great job. Thanks

#2001714 - refund successfully credited...THANKS

#1952789 - Excellent. Thanks a lot, to Consumer Grievance Team of India. You proved we have good governance in our country.

#1954557 - Good. Thank you very much. Keep up the good work.

#1970978 - Very Good. Really good service and satisfied with

#1943275 - Excellent. My issue was resolved

#1988482 - Excellent! Thank u so much

#1973061 - Received amount, Thanks a lot.

#1936414 - Thanks for your support.

#1927213 - The support that consumer helpline provided was excellent and these people understand the feelings of a consumer when they get cheated due to online frauds that most of the sellers do this time. I got my money back and wish consumer executives all the best for future endeavors.

#1946201 - Thank you a lot. Resolve just for you.

#1966950 - Thanks for the wonderful help.

#1954466 - Excellent! Great initiative by Indian Govt. for customers.

#1946642 - Excellent! Thank you very much. Your service is very good.

#1936154 - Excellent. No suggestions.

#1945994 - Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!!

#1961411 - Amount Credited into wallet.

#1981949 - Issue solved

#1981675 - Excellent! Thank you very much for your kind

#1976197 - Excellent! Good.

#1767370 - Excellent, we received the replacement. We are grateful to NCH for their timely intervention. But for you, they would not have responded. Our sincere thanks to NCH for restoring the consumer rights. Thanks a million to NCH team for quick resolution.

#1892415 - As a satisfied person I would like to suggest to create awareness regarding NCH so that it will help people to know their consumer rights.

#1931638 - Thank to Consumers Rights team by whom my

#1849189 - Thanks so much the issue stands closed post

#1842041 - Excellent! Very Helpful

#1832763 - Excellent! Very Excellent

#1901243 - I am very happy; my issue is fixed after a long time

#1892149 - I withdraw all amount from wallet. Thank you, all team

#1886559 - Excellent, the issue was resolved. Thank you.

#1836984 - When NCH spoke to the consumer, he confirmed that he had

#1876334 - Thank you Consumer Grievance team. Merchant

#1930344 - Thanks a lot for your cooperation. Courier was

#1873329 - Excellent. Thank you for excellent support.

#1835902 - The amount was credited! Excellent. Thanks for the support.

#1828526 - I got my refund. Thanks.

#1792607 - I was facing network issues from long time.

#1772295 - Excellent, really this platform is very good...

#1882231 - When NCH spoke to the consumer, he confirmed that the company

#1774879 - Excellent, very prompt and helpful service by government much needed in today's time.

#1865022 - Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help.

#1770287 - Very Good. I appreciate the fact that the grievance was followed up and timely update was provided. Given the number of Indian citizens and numerous complaints filed on daily basis, this initiative is worthy of praise. Thank you.

#1773033 - Excellent. Through this portal government is doing a great job, just wishing that the general publics are made aware of such service which will be of great help to the public. Keep it up!

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