NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #4266432

NCH Docket No.: 4266432 Dated: 2023-02-13 Sector: Electronics Products- Laptops/desktops/PC’s
Problem Reported: Consumer, after checking out all the available offers on the company’s website, had placed the order for a branded laptop, availing one of the offers. The invoice was also received, but thereafter he came to know that the order would have to be placed on another website of the same company, with the purchase details as mentioned in the invoice copy. Accordingly, when the consumer mentioned all the details the website showed no offers available. On contacting the customer care, he was informed that the offer had expired already and the website was not updated. Customer care was not ready to solve the problem.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was acknowledged by the company.
Consumer Remark in INGRAM: Excellent! Thanks for your support. The company accepted that it was their mistake and agreed to provide the offer that they have committed.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps