All Days Except National Holidays(08:00 AM To 08:00 PM)
NCH Docket No.: | 4222256 | Dated: | 2023-01-29 | Sector: | e-commerce – online shopping |
---|---|---|---|---|---|
Problem Reported: | Consumer had ordered a branded parking camera from an online shopping portal, by paying ₹1004/- but the order was not dispatched as the product was out of stock. The order had been cancelled, but his amount had not been refunded, even after 2 weeks | ||||
Escalation by NCH: | As the company is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the shopping portal, and two reminders were also sent | ||||
Consumer Remark in INGRAM: | Excellent! I have received refund amount. Thanks National Consumer Helpline |
An Act to provide for better protection of the interests of consumers and for that purpose to make provision...
Read More →