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सफलता की कहानी / Success Story #4222256

NCH Docket No.: 4222256 Dated: 2023-01-29 Sector: e-commerce – online shopping
Problem Reported: Consumer had ordered a branded parking camera from an online shopping portal, by paying ₹1004/- but the order was not dispatched as the product was out of stock. The order had been cancelled, but his amount had not been refunded, even after 2 weeks
Escalation by NCH: As the company is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the shopping portal, and two reminders were also sent
Consumer Remark in INGRAM: Excellent! I have received refund amount. Thanks National Consumer Helpline
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An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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