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सफलता की कहानी / Success Story #1999752

NCH Docket No.: 1999752 Dated: 2020-04-30 Sector: Airlines
Problem Reported: Consumer had booked a flight ticket through a travel portal in February 2020 to travel in April 2020. Due to COVID-19 pandemic all flights were cancelled and the airlines were providing credit voucher which could be used for flight booking for the same person and valid for one year. As the Consumer was not a frequent flyer, he was not sure whether he would plan any tour during this one year, so the credit voucher was a total waste for him. He wanted the refund and did not want the credit voucher. Consumer was a salaried person and in the current lockdown situation, he was not even sure whether his job would continue or not. He requested NCH to do the needful. He had also tweeted to the airline but they were not doing anything.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded to the grievance on the NCH Portal that “We have initiated refund of ₹7652 and would request you to contact your travel agency after 3 days. The refund amount will be as per their terms of contract.
Consumer Remark in INGRAM: The Airlines has refunded my amount and soon the travel agency will transfer it to my account.
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