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सफलता की कहानी / Success Story #2009850

NCH Docket No.: 2009850 Dated: 2020-02-15 Sector: E-commerce
Problem Reported: Consumer had made a hotel booking from a travel website for two days, and had paid the amount of ₹8670, online But, due to Covid-19, he had to cancel the booking and had requested the company to refund the amount paid. The consumer had a mail conversation wherein the Hotel was ready to process the refund but the online travel agency was not processing it further.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded on the NCH portal stating that “Apologies for the trouble caused to you in reference to your complaint. Further, the resolution has been shared already, wherein applicable refund has been processed from our end.”
Consumer Remark in INGRAM: Company has done refund. I have received refund
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