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| NCH Docket No.: | 2047569 | Dated: | 2020-06-09 | Sector: | Retail Outlets |
|---|---|---|---|---|---|
| Problem Reported: | Consumer has booked a Gold article from a Jeweler’s Shop in mid-February 2020 by giving an amount in advance and a fixed amount of gold which they promised to deliver one month later. Consumer was also provided an advance slip as an acknowledgement. Due to the lockdown since 18th March 2020, the shop was closed. When it opened again in June 2020, and the consumer went to take article from the shop, they refused to abide by the agreement and charged the gold rate as per latest date, the difference amount was approximately ₹7,000. The Jeweler was also not ready to give a proper bill and negotiate the difference in amount. He had called the shop many times, but he did not get satisfactory response. | ||||
| Escalation by NCH: | As the company is a not a convergence partner of NCH, the grievance was forwarded to the Jeweler by email, and the jeweler responded that “as a good gesture & to maintain the relationship with our customer at high repute & standards, we have agreed to settle with the customer. We agree to pay the differential amount of ₹7925/- (Seven thousand nine hundred and twenty-five only) to the Customer and settle the dispute amicably basis the condition that no further dues or claim will be raised by the Customer with respect to this dispute.” | ||||
| Consumer Remark in INGRAM: | Jeweler refunded the excess amount that he charged unfairly. I want to close the case/complaint. | ||||
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