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सफलता की कहानी / Success Story #2043286

NCH Docket No.: 2043286 Dated: 2020-06-24 Sector: Life Insurance
Problem Reported: Consumer had purchased an online term insurance from an Insurance company and paid the Premium Amount of ₹21,031.84. He had to undergo a medical test for Asthma, and the medical test was scheduled by the Insurance company in one of the listed hospitals, and consumer showed up at the hospital on time. After waiting for 10-15 minutes, he was informed by the hospital that they were not doing any respiratory tests due to COVID situation. Consumer was of the opinion that the insurance company had wasted his time, had put him through Mental agony & in COVID risk situation. The company had failed to do proper due diligence on its part by verifying with the hospital before scheduling the medical appointment with customers, exposing them to COVID risk. He had already reached out to the Grievance cell of the company but had not received any response. The Customer care numbers were not responding for the last 3-4 weeks and he was expecting some resolution on this.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded to the grievance on the NCH Portal stating that “Refund for an amount of Rs 21031.84 has been initiated from our end and it will take next 8-10 working days to get credit in your account.”
Consumer Remark in INGRAM: Got the refund back from the company. Thank you for the
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