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सफलता की कहानी / Success Story #2219099

NCH Docket No.: 2219099 Dated: 2020-09-03 Sector: Telecom
Problem Reported: Consumer had applied for disconnection of his Broadband Connection in the third week of July 2020, but surprisingly, received a bill of ₹949.73 for the month of August. On contacting the company’s customer service, he was told that the connection had been reactivated but they could not tell him when. Consumer had never requested for reactivation, never got any notification for the same, and data used in the month of August was zero GB. He again requested for disconnection, and cancellation of the August bill, but despite calling multiple times and sending multiple emails he did not receive a response regarding the cancellation of the billed amount.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded to the grievance on the NCH Portal stating that “the complaint had been forwarded. Further, they had provided the credit adjustment of Rs.949 and there was no outstanding amount towards the account.”
Consumer Remark in INGRAM: Pending amount is credited and complaint has been resolved. Thanks a lot for your support.
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