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सफलता की कहानी / Success Story #2133020

NCH Docket No.: 2133020 Dated: 2020-07-24 Sector: E-Commerce
Problem Reported: Consumer had purchased furniture from an online portal in the third week of June 2020 and had paid ₹25,000. His grievance was that the product images on the website are misleading and the information provided also misguides. All the fitting material received were L-shaped plates whereas the product image on website shows internal fittings and no description of external L-shape fittings. There were no markings/ holes on the wooden plates that were to be assembled, and the visiting carpenter found it difficult to assemble. Consumer wanted the company to resolve the issue or refund the money paid, as the issue was unresolved even after numerous follow ups. Consumer had a very bad experience with the company’ customer service.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded to the grievance the NCH portal: “We offered the return and full refund to the customer. He is content with the offered resolution.”
Consumer Remark in INGRAM: Excellent. Wonderful platform for redressal.
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