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सफलता की कहानी / Success Story #2419267

NCH Docket No.: 2419267 Dated: 2020-12-01 Sector: Consumer Durables
Problem Reported: Consumer had booked a branded oven on the company website in the first week of September 2020, and had made the payment of ₹36990/- from his credit card. The same was delivered, but when the company engineer visited for installation, he said that the product was in a damaged condition. So, the consumer raised the request for replacement, but the company did not provide any response for the replacement request.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that “Refund Paid”.
Consumer Remark in INGRAM: When NCH spoke to the consumer, he confirmed that he had got the refund of the amount paid of ₹36990 in his account. He was very happy with the efforts made by NCH.
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