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सफलता की कहानी / Success Story #2417464


NCH Docket No.: 2417464 Dated: 2020-12-01 Sector: E-commerce
Problem Reported: Consumer had booked a personalized gift (Photo Lamp) from an online gifting portal; and had received the expected date of delivery for the order. He had paid the amount ₹2689/-, by the online mode. The day earlier to the expected date of delivery, the status of the order showed that it was dispatched through a courier and the AWB number was mentioned. However, the order was not delivered the next day, and even after two days, it was not delivered to the consumer. So, he cancelled the order and requested for the refund but got no response from the company as to when the amount would be refunded in his account.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the portal that “Refund has been done and information shared with consumer.”
Consumer Remark in INGRAM: When NCH called the consumer, he confirmed that he had received the refund amount of ₹2689/-. He was happy and satisfied.
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