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सफलता की कहानी / Success Story #2493802

NCH Docket No.: 2493802 Dated: 2020-01-08 Sector: Agency Services
Problem Reported: In the third week of January 2020, consumer had booked Airline tickets for 3 passengers. But the Airlines cancelled the tickets of 2 passengers for which consumer had paid the amount of ₹8247 and they had issued the full refund amount to the travel agency. Despite of several reminders to the travel agency, the amount was not refunded in his account.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal that the refund Amount of ₹5380/- had been processed and also mentioned details like Refund Settlement Id, Refund Date, Refund Amount etc. They also stated that ₹ 177 was non-refundable amount which was collected towards the booking charge and GST”
Consumer Remark in INGRAM: Excellent! Good service and now I am feeling relaxed
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