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सफलता की कहानी / Success Story #2506440

NCH Docket No.: 2506440 Dated: 2020-01-16 Sector: Agency Services
Problem Reported: Consumer had ordered a Laptop from a registered seller from an online shopping portal at a price of ₹ 1.58 lakhs. He wanted to upgrade the laptop so he approached the seller from whom he had bought the laptop directly, and was told that it would have to pay ₹ 31,530/- extra, to which he agreed & paid through net banking. Later he was told to cancel the order because the laptop was not upgraded. He was also informed that as the laptop order was to be paid in EMIs, the process of refund would take some time. However, there was undue delay in refunding the money.
Escalation by NCH: As the registered seller is not a Convergence partner of NCH, the grievance was e-mailed to them and the response said that “The customer requested a refund last week and we obliged for the same. We requested that it will take 7 working days as our accounts have to courier the cheque to us. The needful has been taken care of”.
Consumer Remark in INGRAM: When NCH spoke to the consumer, he said that when he presented the cheque to his bank for encashing, he got the sms from the bank that the cheque was not processed as a wrong year (2020 instead of 2021) had been mentioned on the cheque. Thereafter NCH again took up the matter with the company and then the company responded that” Amount has been refunded to Consumer”.
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