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सफलता की कहानी / Success Story #2478818


NCH Docket No.: 2478818 Dated: 2020-12-31 Sector: Life Insurance
Problem Reported: Consumer got a call from a company executive in mid-October 2020, who told him about advantages of a life insurance policy and convinced him to purchase it, which the consumer did, by paying ₹57500/- by credit card. When he checked the policy, terms in the soft copy that was sent to him, he realized that it was different than what was communicated to him. So he decided to cancel it and accordingly, sent an e- mail to the company for cancellation. But he did not receive any response. He then sent a series of e-mails to the customer service help id of company but still did not get any response. He wanted the refund of ₹57500/-
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the Company replied on the NCH Portal that “We have processed customer request for cancellation basis below facts: •Customer has approached us within free look period •we have processed the cancellation of the said case. Customer shall receive the refund within 15 working days”.
Consumer Remark in INGRAM: Excellent, You are superb. Thanks you so much. The company was not responding me but after your intervention I got my money back. Thank you so much again.
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