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सफलता की कहानी / Success Story #2592601

NCH Docket No.: 2592601 Dated: 2021-02-03 Sector: E Commerce
Problem Reported: Consumer had purchased a coffee table from a furniture portal in end January 2021 by paying ₹ 6363/-, which was delivered after two weeks. The company then sent a carpenter on the same day for assembling the product. Consumer noticed two damages after the assembly was done, and the carpenter said that he could not help in this matter and suggested him to call customer care of the company. The company registered his grievance but the resolution that they provided was inadequate. The company was claiming that the damage had occurred because of the usage, and that the product was looking fine in the pictures provided to them by the carpenter. However, they were hesitant to share those pictures with the consumer. The damages are on a black glass which cannot be noticed unless a closer look is taken, but the company is depending on the pictures shared by their carpenter to decide whether the damage is present or not.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “we have initiated a full refund for the product. Please check your registered email ID for more details”
Consumer Remark in INGRAM: Excellent! Thanks a lot for the quick resolution and this is really helpful for the common man.
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