TOLL FREE
1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #2553929


NCH Docket No.: 2553929 Dated: 2021-02-10 Sector: Consumer Durables
Problem Reported: Consumer had purchased a branded Inverter split Air Conditioner (AC) in mid-March 2020 and had paid ₹39989.89. The outdoor unit of the air conditioner was faulty and noise could be heard to be coming from the compressor since its installation. The grievance was raised to the installation team for replacement, and the consumer had also requested the Area manager of the company, who had agreed to replace the outdoor unit soon. Consumer had sent many mails and had been following up with the company for replacement but had not got any resolution
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the company responded on the NCH Portal that ” customer issue resolve as replacement was done please close the case.”
Consumer Remark in INGRAM: The AC which was defective was replaced by the company. It is working to the satisfaction. Hence I request the grievance to be closed. Thank you for the support.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
Goods and Services Tax(GST) Related Information
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps